Summary
Overview
Work History
Education
Skills
Timeline
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Casandra Torres

Gowanda,NY

Summary

A Business-Administration professional with excellent written and verbal communication skills, interpersonal skills, management experience, leadership training and an emphasis on organization and garnering results through others.

Overview

11
11
years of professional experience

Work History

Staff Performance Manager

Employrbridge
08.2023 - Current
  • Processed weekly payroll for 50+ associates, including any sick, vacation, and PTO time. Had to adjust and process any errors such as hours missed by deadline.
  • Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
  • Facilitated cross-departmental collaboration, fostering a culture focused on continuous improvement and shared success.
  • Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
  • Calculated pay rated using shift differentials and bill rates. Also used accounting, calculatory and mathematics to determine FTE and any raises/changes in pay.
  • Used Powerpoint, Excel and Microsoft Office programs to create programs and reports on staffing, cost analysis, expenditure and turnover,
  • Enhanced employee engagement through tailored training programs and workshops.
  • Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
  • Developed comprehensive performance management strategy, resulting in increased efficiency and productivity across departments.
  • Improved team performance by implementing new KPI tracking systems and providing regular feedback.

Human Resource Operations Manager

TJ Maxx
08.2013 - 08.2023
  • Processed Payroll for 60+ associates, including adjustments, void, reissues and ACH uploads.
  • Researched and resolved any and all payroll issues and coordinated distribution of paychecks to both on-site and off-site associates.
  • Compiled information for payroll/expenditure reports and retained payroll processing information for retention/audit purposes.
  • Created the weekly schedule for 60+ full time, part time and minor employees and budgeted allotted payroll. Completed timekeeping daily, tracked all vacation/sick time and update accrual sheets on a timely basis using Kronos, ADP and Oracle.
  • Used 90 day OSAT to determine deficiencies in customer service scores and created SMART goal action plans to resolve complex customer complaints, escalations or inquiries and provided excellent customer service to all internal and external customers and ensure an overall positive customer experience.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Posts positions on internal and external websites, created online job requisitions, ran over 30 hiring events, scheduled and conducted both remote and in-person interviews and contacted perspective talent through email and by phone based on staffing goals. Analyzed resumes/applications accurately and consistently to make hiring decisions based on departmental needs.
  • Created training and development program which allowed associates to feel empowered, knowledgeable and cross trained in every department.
  • Managed orientation for, trained and developed a team of over 200+ associates on communication, policy, procedures, merchandising, utilizing technology and following company direction.
  • Accurately created employee profiles ensuring compliance with federal, state, and local employment laws and regulations and company policies and submitted personal/tax information in TMS. Created new-hire folders and made changes as needed, including entering any employee changes, i.e. address, tax and benefit changes.
  • Used distribution reports and adjusted sales analysis to drive the financial performance of the store while ensuring impactful merchandise presentation, transitions of seasonal flows, implementation of signage and appropriate inventory levels for peak times.
  • Decreased Shrink percentage by 30% by ensuring company compliance with EAS standards and exceeded sales goal by 110%.
  • Underwent de-escalation training and successfully identifies and resolves associate personnel issues through coaching, training and use of Open Door Policy.
  • Consistently met or exceeded goals on staffing, compliance, shrink, customer satisfaction and training while maintaining confidentiality through open door processes. Proficient in HR job duties and acted as a liason between associates, management and Human Resources.

Education

Bachelor of Science - Business Administration

The State of New York At Fredonia
Fredonia, NY
05.2018

Associate of Science in Adolescent Education -

SUNY Jamestown Community College
Jamestown, NY
05.2016

Skills

  • Payroll Processing
  • Accounting and Mathematics
  • Business Management
  • Organizational and Problem Solving Skills
  • Research and Analysis Skills
  • Great Verbal and Written Communication
  • Coaching and Mentoring
  • Customer Focus
  • Performance Analysis
  • Data Interpretation

Timeline

Staff Performance Manager

Employrbridge
08.2023 - Current

Human Resource Operations Manager

TJ Maxx
08.2013 - 08.2023

Bachelor of Science - Business Administration

The State of New York At Fredonia

Associate of Science in Adolescent Education -

SUNY Jamestown Community College

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Casandra Torres