Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Casandra Williams

Casandra Williams

Yelm,WA

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

14
14
years of professional experience

Work History

Janitorial Specialist

KBS
11.2022 - 02.2023
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Promoted teamwork among janitorial staff through effective communication and collaboration on shared responsibilities.
  • Adhered to strict safety protocols when using chemical cleaning agents or operating heavy machinery like floor buffers or carpet extractors.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Kept building spaces premises clean inside and outside.
  • Maximized longevity of flooring surfaces through regular waxing, buffing, and polishing procedures.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Upheld company standards for cleanliness during routine inspections conducted by supervisors or external auditors.
  • Operated buffers and burnishers to clean and polish floors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Kept windows spotless inside and out, contributing to a polished appearance for the building exterior.

Forklift Operator,Dry Puller, Kitchen Qa

Trader Joe's
08.2021 - 12.2021
  • Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
  • Unloaded materials and goods at designated locations for best project availability.
  • Removed orders from storage, wrapped and staged for shipments.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Effectively utilized warehouse management software and systems for accurate tracking of inventory, orders, and other relevant data.
  • Increased order accuracy by diligently following picking procedures and verifying product information.
  • Upheld quality standards by conducting thorough inspections of pulled items before packaging for shipment or delivery.

Customer Service Call Center Representative

ContinuumGlobal
11.2019 - 07.2020
  • Managed timely and effective replacement of damaged or missing products.
  • Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Approved and terminated customer contracts upon request.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

HOUSEKEEPER

Homes 2 Suites
09.2019 - 11.2019
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas
  • Keep storage areas and carts well-stocked, clean, and tidy
  • Dust and polish furniture and equipment
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors
  • Wash dishes and clean kitchens, cooking utensils, and silverware
  • Remove debris from driveways, garages, and swimming pool areas
  • Sort, count, and mark clean linens and store them in linen closets
  • Request repair services and wait for repair workers to arrive.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

CREW MEMBER

Royce properties Mcdonalds
09.2012 - 12.2012
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food
  • Accept payment from customers, and make change as necessary
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
  • Clean and organize eating, service, and kitchen areas
  • Notify kitchen personnel of shortages or special orders
  • Communicate with customers regarding orders, comments, and complaints
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
  • Cook or re-heat food items such as french fries
  • Provide caterers with assistance in food preparation or service.

CREW MEMBER

McDonald's
09.2012 - 12.2012
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food
  • Accept payment from customers, and make change as necessary
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper
  • Clean and organize eating, service, and kitchen areas
  • Notify kitchen personnel of shortages or special orders
  • Communicate with customers regarding orders, comments, and complaints
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
  • Cook or re-heat food items such as french fries
  • Provide caterers with assistance in food preparation or service.

LANDSCAPER

Protech Commercial Landscaping
03.2009 - 10.2009
  • Mow or edge lawns, using power mowers or edgers
  • Care for established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks, or walls
  • Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes
  • Gather and remove litter
  • Mix and spray or spread fertilizers, herbicides, or insecticides onto grass, shrubs, or trees, using hand or automatic sprayers or spreaders
  • Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, burial sites, or other grounds features
  • Trim or pick flowers and clean flower beds
  • Rake, mulch, and compost leaves
  • Follow planned landscaping designs to determine where to lay sod, sow grass, or plant flowers or foliage
  • Haul or spread topsoil or spread straw over seeded soil to hold soil in place
  • Plan or cultivate lawns or gardens
  • Attach wires from planted trees to support stakes.

Education

Adult education GED -

TACOMA COMMUNITY COLLEGE
Tacoma, WA
12.2009

Skills

  • Strong Problem Solver
  • Expense Reporting
  • Office Administration
  • Mail Management
  • Document Typing and Formatting
  • Records Maintenance
  • Supply Restocking
  • Filing and data archiving
  • Invoice Processing
  • Inventory Assessment
  • Team Collaboration
  • Record preparation
  • Flexible and Adaptable
  • File Maintenance
  • Record Sorting and Filing
  • Scheduling and calendar management
  • Customer Service
  • Positive Attitude
  • Performance Improvement
  • Complex Problem-Solving
  • Document Review
  • Social media knowledge
  • Appointment Scheduling
  • Information Processing
  • Database entry
  • Basic Bookkeeping
  • Valid Driver's License
  • Documentation And Reporting

Personal Information

Office assistant/Customer service

References

References available upon request

Timeline

Janitorial Specialist

KBS
11.2022 - 02.2023

Forklift Operator,Dry Puller, Kitchen Qa

Trader Joe's
08.2021 - 12.2021

Customer Service Call Center Representative

ContinuumGlobal
11.2019 - 07.2020

HOUSEKEEPER

Homes 2 Suites
09.2019 - 11.2019

CREW MEMBER

Royce properties Mcdonalds
09.2012 - 12.2012

CREW MEMBER

McDonald's
09.2012 - 12.2012

LANDSCAPER

Protech Commercial Landscaping
03.2009 - 10.2009

Adult education GED -

TACOMA COMMUNITY COLLEGE

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Casandra Williams