Casandra Young
Dexter,ME
Summary
I'm a dedicated, loyal, trustworthy, a hard worker, and a fast learner. Enjoys challenges and contributing to a team effort within a fast paced Environment, organized and detailed-oriented with solid communication skills. Demonstrate ability to prioritize work assignments and to handle multiple tasks.
Experienced with educational technology, instructional support, and student engagement strategies. Utilizes diverse teaching aids and resources to enhance learning experiences. Strong understanding of classroom management and educational software applications.
Education professional skilled in supporting teaching staff and optimizing classroom operations. Known for improving educational processes and facilitating effective learning environments. Valued for collaborative approach and adaptability, ensuring seamless integration with team objectives and evolving educational needs.
Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offers proven skills developed over 7+ years of related experience. Versed in school standards and strategies to optimize learning for all students.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Educational Technician III / BHP
Ridgeview Community School
Dexter Maine
05.2019 - Current
- Assisted teachers with executing lesson plans and improving student participation.
- Created instructional materials to support diverse learning needs.
- Partnered with educators to evaluate student performance and customize interventions.
- Applied behavior management techniques to create supportive learning environments.
- Guided new educational technicians on effective support practices and resources.
- Reviewed educational tools to enhance teaching methods within the school.
- Facilitated training sessions on technology use in classrooms to improve instructional delivery.
- Managed special education services to align with individualized education plans and regulations.
- Applied differentiated instruction strategies to meet various learning preferences and abilities in the classroom.
- Supervised student safety and intervened in critical situations.
- Engaged in professional development to adopt best practices and enhance teaching effectiveness.
- Designed interactive activities that promoted critical thinking and deeper understanding of subjects.
- Integrated hands-on learning experiences into lesson plans to boost student engagement and comprehension.
Practice Scheduler
Eastern Maine Medical Center
Bangor, ME
05.2015 - 09.2017
- Manage incoming telephone lines and outgoing phone calls
- Check in and check out for patients
- Consent signing at check in and check out
- Incoming faxes and outgoing faxes
- Schedule new patient and follow up appointments for multiple providers
- Labs that need to be ordered
- Insurance authorizations
- All cpt codes and icd-10 codes that need to be used for authorizations with insurance companies
- Prior authorizations from insurance companies
- Schedules tests, procedures, referral appointments with scheduling center
- Communicates with patients regarding appointments and instructions for procedures and tests
- Document information in Patient's chart.
- Direct patient contact at check in and check out
- Process insurance prior authorization and document
- Ordering supplies
- Faxes
- Incoming referrals to be review by doctors
- Schedule referrals with patients and mail letters with appointment date and time
- Logging referrals
- Scanning referrals or test results
- Co pays (cash, credit card, check)
- Coverage for other areas of office front desk, practice scheduler for radiology, surgery vacations and sick time
- Data entry
Secretary II
Maine General Medical Center
Waterville, ME
11.2010 - 05.2015
- Mental Health/Substance Abuse
- Operational or Clinical Outcomes
- Prepares and submits charge entry data appropriately through the medical center system.
- Provides patient accounting information to customers of the practice in accordance with medical center guidelines.
- Coordinates, implements and maintains the charge entry systems and records within the department and in conjunction with the business office of the medical center.
- Processes patient referrals to other providers and ancillary services, coordinating activities with the managed care nurse.
- Complies and reports charge entry, referral and other assigned patient accounting statistical data.
- Maintains and supports coordination of O/P files.
- May enter physician orders into electronic medical record system.
- Collects insurance co-payments from patients.
- Assists patients and or clinical staff in communicating with insurance payers.
- Administrative Functions
- Supports the reception, registration, telephone coverage and patient scheduling functions of the practice.
- Demonstrates knowledge and skills in typing, word processing and usage of computer supporting clinical practices or administrative staff.
- Compliance
- Complies with the Networks Corporate Compliance Policy as set out in the Standards of Ethical Conduct and Business Practices.
- Shall comply with occupational and health standards and all rules, regulations, and orders issued by MaineGeneral and by the Occupational and Safety Health Act which are applicable to his/her own actions and conduct.
- Protected Health Information is kept confidential at all times.
- Documentation
- Ensures that clinical services and documentation of same meet all program and agency standards.
- Regular reviews of client charts are conducted with emphasis on staff clinical standards and competence to ensure consistent compliance with State Licensing and billing requirements.
- Coordinates completion and submissions of hospital forms in a timely manner.
- Communication
- Maintains and fosters a positive working environment within the department by promoting ongoing communication and staff participation in active problem solving of practice issues.
Office Manager
Newport Industrial Fabrication
Newport, ME
03.2006 - 08.2009
- Accounts Payable and Receivable
- General Ledgers, Journal entry, End of the year reports, Sales Tax set up
- Prepare all employee time sheets into ADP and then enter Payroll using ADP and Paychecks
- XP, Microsoft Word, Excel 1 and 2, PowerPoint, Access, Outlook
- Peachtree, ADP, Paychecks
- Vender and Customer set up
- Recruit and help with office staff hiring and terminating
- Data entry
- Clerical Filing
- Invoices
- UPS, FedEx, International Freight, DHL, Trucking Companies
- Communicating with the Public and Employees
- Entering all accident reports into Memic in a timely manner
- Phone calls in coming and out using a multi-Line
- Faxes, copies, scanning
- Ordering and Managing Office Supplies
- Design and implement office policies
- All employee Records up to Date with information Changes
- Ensure protection and security of files and records
- Trucking delivery and pick up times
- Perform other related duties as requested
Customer Service/ Sales / Account Rep
WM. Wright Company South Street West Warren
West Warren, MA
01.2003 - 01.2005
- Entering of external and internal orders
- Incoming and outgoing calls to customers in state and out of state
- Inquiries on products look up for customers
- Knowledge of Word, Excel, Access, Power Point, AS 400Invoice look up-billing of product returns
- Tracking shipments- Fed Ex, DHL, UPS, International Freight
- Faxes, Copy machines, Printers
- Breaks for co-workers
- Incoming and outgoing mail
- Postage machine knowledge for outgoing mail
- Multi-line switchboard coverage for the front office
Customer Service Medical Records
Mary lane Hospital South Street Ware
Ware, MA
01.2002 - 01.2003
- File medical records
- Data Entry
- Answer multi-line phones
- Alphabetizing records
- Putting records in numerical order
- Use of fax and copy machines
- Prioritizing charts that need a doctors signatures
Service Desk Clerk
Ames Dept. Store Rt
01.2001 - 01.2002
- Processing all merchandise returns
- Count money at the start and the end of each shift
- Bringing money up to the safe at the end of each shift
- Scheduling lunch and snack break
- Giving out change to each register when needed
- Answering multi-line phones at service desk
- Taking care of all rain checks and transfers from other stores
Type Setter
Regency Thermographers Freight House Road West Brookfield
West Brookfield, MA
01.1997 - 01.1998
- Typing commercial and social quotes for business cards, wedding invitations, all occasion cards
- Taking customer orders by phone
- Burning of social and commercial negatives
- Running plates to print jobs
- Entering orders into Computer
- Sorting and distributing work orders to co-workers each day to be typed
Register Clerk
Sicards Ace Hardware Main Street West Brookfield
West Brookfield, MA
01.1996 - 01.1997
- Opening and closing store
- Responsible for opening and closing register
- Bank transfers
- Ringing in products
- To greet and help customers
- Data entry
- UPS billing
- UPS weighing and sending packages
- Unloading of trucks-stocking shelves
Inspector and Machine Operator
A.O. Tec Incorporated Charlton Street Southbridge
Southbridge, MA
01.1994 - 01.1995
- Operating injection molding machines
- Inspecting of cellular lenses-car speed meter covers
- Making and inspecting government visors
Medical Records File Clerk
Mary lane Hospital South Street Ware
Ware, MA
01.1992 - 01.1994
- Data entry
- Filing medical records
- Picking up and dropping off medical charts to each office
- Alphabetizing and numerical order of medical records
- Answering multi-line phones
- Use of fax, printer, and copy machine
- Filling out release forms for records for the public
Education
Ed Tech III -
EMMC
Bangor, ME02.2025
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Quaboug Regional High School
Warren, MA01.1992
Skills
Student engagement
Lesson planning
Collaborative learning
Teaching strategies
Early childhood education
Special education
Elementary education
Certification
Certified Nursing Assistant (CNA)
Timeline
Educational Technician III / BHP
Ridgeview Community School
05.2019 - Current
Practice Scheduler
Eastern Maine Medical Center
05.2015 - 09.2017
Secretary II
Maine General Medical Center
11.2010 - 05.2015
Office Manager
Newport Industrial Fabrication
03.2006 - 08.2009
Customer Service/ Sales / Account Rep
WM. Wright Company South Street West Warren
01.2003 - 01.2005
Customer Service Medical Records
Mary lane Hospital South Street Ware
01.2002 - 01.2003
Service Desk Clerk
Ames Dept. Store Rt
01.2001 - 01.2002
Type Setter
Regency Thermographers Freight House Road West Brookfield
01.1997 - 01.1998
Register Clerk
Sicards Ace Hardware Main Street West Brookfield
01.1996 - 01.1997
Inspector and Machine Operator
A.O. Tec Incorporated Charlton Street Southbridge
01.1994 - 01.1995
Medical Records File Clerk
Mary lane Hospital South Street Ware
01.1992 - 01.1994
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Quaboug Regional High School
Ed Tech III -
EMMC