Casandra Fetchik
Nederland,CO
Summary
Innovative, goal-oriented and committed to cultivating community.
Dynamic problem-solver good at managing multiple workloads while prioritizing tasks and welcoming a creative work environment.
Observant ski instructor with demonstrated success in recreational sports, management and providing skilled support with mental stamina and reflexes.
Training in Level 1 Alpine and Child Specialist certifications.
Overview
12
12
years of professional experience
Work History
Supervisor of Admin Staff
Eldora Ski Resort
2021.11 - Current
- Assist guests with ski and snowboard lessons as a concierge service, while simultaneously, assisting other supervisors for all lessons and children's' programs operate smoothly, safely and fun.
- Boosted team performance by developing customer service training materials and conducting service training.
- Served as liaison for communications with staff and guests, inside and outside Ski & Ride School.
- Managed customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve guest learning.
Ski Instructor
Eldora Ski Resort
2022.11 - Current
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Maintained network of professional resources to refer clients to, as well as developed a network of my own.
- Encouraged clients to engage in creative solutions to problems and maintain motivation, clients' ages 3 and up.
Customer Service Manager & Marketing
Tonlé
2022.08 - 2022.11
- Collaborated with management to launch and manage promotional activities and campaigns that improved customer service processes and support structures.
- Crafted and implemented strategies to increase search visibility and social media to website traffic.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Responded to inquiries and engaged with followers to build community, support customer engagement and prioritize customer satisfaction.
Production & Distribution Technician
The Flower Collective
2021.08 - 2022.08
- Collaborated with other departments for harvesting, drying, trimming, rolling blunts and joints by hand, pressing hash, washing and weighing products for distribution.
- METRC system trained and certified to fill orders for statewide and local dispensaries.
- Processing orders, packaging, design, product marketing, and distribution tasks as needed.
- Produced and tested various products to meet production requirements and quality control standards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Office Administrator & Coordinator
EXIT Solgar Realty
2016.12 - 2021.01
- Office manager supporting the Broker of Record and staff with a focus on productivity consulting and marketing.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Overseeing organization, calendars and events, lead generation, recruiting, remote office work, inventory and workforce development.
- Executed digital and print marketing campaigns, community outreach and productivity strategies for distribution to local, potential client bases.
Farm Apprentice
Sasquatch Farms
2020.07 - 2020.12
- Participated in various farmers' markets and sold produce, livestock and other farm products to customers via community planning and engagement.
- Cleared land and prepared soil for planting by tilling, grading and adding organic matter; applied nutrients to soil to enhance crop growth and development.
- Utilized off-grid storage of food, animals and machinery and organized worker hospitality through WWOOF.
Policy Office & Youth Policy Outreach Intern
Drug Policy Alliance
2013.09 - 2015.09
- Coordinated scheduling for policy briefings with elected officials of the city to create better policies and school curriculums within the War on Drugs in NYC.
- Attended court hearings, lobby days and conferences with a focus in investigative work for the policy office.
- Organized media tracking, website blogs, systematizing campaigns and protests, field research, compiled data, updated and produced timely reports.
- Developed and implemented strategies to enhance quality of social services for those affected by the Drug War.
Licensed Realtor & Office Manager
Keller Williams Village Square Realty
2012.08 - 2016.03
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Advised and informed prospective clients on current market activities and conditions.
Staff Writer, Editor & Contributor Answer
Sex, Etc
2011.08 - 2014.02
- Wrote and submitted accurate, engaging, and fact-checked stories in the realm of all things honest sex education by teenagers, for teenagers.
- Edited content and visually impactful programs under deadline pressure with captivating and authentic approach.
- Cultivated dynamic skills in blog post and published print magazine writing by participating in workshops and training seminars.
- Lead monthly brainstorming sessions for upcoming magazine editions, art and design of website posts and planned educational events.
- Represented the organization at technology conferences and fundraisers with world-renowned guest speakers and writers.
Field Manager & Fundraising Coordinator
Fund For The Public Interest
2013.06 - 2013.09
- Coordinated assembled crews of interns to canvas turf in Northern New Jersey and the greater NYC area to raise awareness and funds to rebuild from damages caused by Hurricane Sandy.
- Plan events for smaller campaigns to gain momentum, write letters and make calls to advocate for political figures, counselors and editors to work towards the common goal of environmental justice and education.
- Used industry expertise, customer service skills and analytical nature to resolve concerns and promote participation.
Education
Associate Of Arts And Sciences - Psychology
05.2017
- Research Project: assisted in the MDMA transcriptions for DePierro, J., D'Andrea, W., Frewen, P., & Todman, M. (2017) Alterations in Positive Affect: Relationship to Symptoms, Traumatic Experiences, and Affect Ratings. Psychological Trauma-Theory Research Practice and Policy 10(5)
Skills
- Office Management
- Administrative Support and Supervising
- Events Planning and Community Outreach
- Guest Interaction
- Customer Relationship Management
- Travel Coordination
- Financial Services and Processing
- Coaching Leadership
- Educational Strategies
- Bilingual - English & Spanish (fluent speaker, writer and translator)
- Social Media Campaign Specialist
- Visionary Artist
Timeline
Ski Instructor - Eldora Ski Resort
2022.11 - Current
Customer Service Manager & Marketing - Tonlé
2022.08 - 2022.11
Supervisor of Admin Staff - Eldora Ski Resort
2021.11 - Current
Production & Distribution Technician - The Flower Collective
2021.08 - 2022.08
Farm Apprentice - Sasquatch Farms
2020.07 - 2020.12
Office Administrator & Coordinator - EXIT Solgar Realty
2016.12 - 2021.01
Policy Office & Youth Policy Outreach Intern - Drug Policy Alliance
2013.09 - 2015.09
Field Manager & Fundraising Coordinator - Fund For The Public Interest
2013.06 - 2013.09
Licensed Realtor & Office Manager - Keller Williams Village Square Realty
2012.08 - 2016.03
Staff Writer, Editor & Contributor Answer - Sex, Etc
2011.08 - 2014.02
The New School, Eugene Lang - Associate Of Arts And Sciences, Psychology
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