Casandra Regan Brown
Plymouth,IN
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
4
4
years of professional experience
Work History
Product Sales Specialist
Ashley Furniture Homestore
Mishawaka, IN
08.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
Territory Sales Event Manager
Renew By Andersen
03.2023 - 08.2023
- Create weekly schedule for over 15 employees
- Track team metrics
- Set up and break down events
- Set up appointments with potential customers
- Coordinated with vendors to ensure timely delivery of materials for events.
- Collaborated with marketing teams to create promotional materials for events.
- Researched potential locations for upcoming events.
- Organized transportation schedules for staff members working at the event.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
- Searched and negotiated suitable venues as per setup requirements and budget constraints.
- Coached and counseled employees to reflect company service standards and procedures.
Inside Sales Representative
Ben Tire
Plymouth, IN
11.2022 - 03.2023
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Maintained detailed account records and contact logs to facilitate sales process.
- Leveraged computer system to input customer orders and pricing information.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with team members to determine strategic sales approaches.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Consulted with customers to aid selection and purchase of products that met needs.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Maintained detailed records of customer interactions, orders and account status updates.
Instrument Sales Specialist
Miracle Ear
Plymouth, IN
03.2020 - 11.2022
- Perform hearing exams
- Chart progress of appointments
- Call and set up follow up appointments
- Manage clients in person with all their concerns and questions
- Close hearing aid sales
- Create contracts
- Take large sums of payments for sales
- Call clients insurance for coverage
- Offer up promotions and events
- Create personal relationships with clients.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Provided technical support for patients with questions or concerns about their hearing instruments.
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Educated patients and families on the selection, fitting, use, care and maintenance of hearing instruments.
- Demonstrated proper techniques for insertion and removal of earmolds and hearing aids.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
- Assisted in the design, fabrication and repair of custom earmolds and devices as needed.
- Maintained records related to patient visits including data entry into practice management software systems.
- Maintained inventory levels for supplies used in the dispensing process.
- Provided counseling services regarding communication strategies for individuals with hearing loss.
- Conducted follow-up visits to assess patient progress with amplification solutions over time.
- Managed administrative tasks associated with the provision of services.
- Promoted sales initiatives by providing product information, pricing plans and promotions.
- Created marketing materials that communicated features, benefits of available products, services.
- Taught clients how to correctly operate, maintain and store hearing aids.
- Demonstrated assistive listening devices to clients.
- Administered air conduction, bone conduction and speech audiometry tests to patients.
- Counseled patients and families on communication strategies to cope with hearing loss.
- Properly programmed hearing aids using computers and surround sound systems to simulate background noise.
Education
Core 40 Diploma -
Rochester Community High School
05.2007
3 Years - Marketing Management And Research
Indiana University Kokomo
Skills
- Sales closing
- Client Account Management
- Network development
- Records Management
- Territory sales
- Relationship selling
- Proposal Development
- Customer Service
- Negotiation Tactics
- Customer Relations
- Territory Management
- Upselling and Cross Selling
- Customer retention abilities
- Relationship Building
- Product and Service Sales
- Teamwork and Collaboration
- Goal-Oriented
- Positive and professional
References
Leanne Chapman
Business Owner
269.363.0383
Drew Motely
Sales Representative
219.561.1111
Bryanna Jackson
Supervisor
574.835.5982
Katherine Stewart
Business Owner
312.439.8768
Anthony Brown
Region Manager Nipsco
574.835.5787
Timeline
Product Sales Specialist
Ashley Furniture Homestore
08.2023 - Current
Territory Sales Event Manager
Renew By Andersen
03.2023 - 08.2023
Inside Sales Representative
Ben Tire
11.2022 - 03.2023
Instrument Sales Specialist
Miracle Ear
03.2020 - 11.2022
Core 40 Diploma -
Rochester Community High School
3 Years - Marketing Management And Research
Indiana University Kokomo
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