Summary
Overview
Work History
Education
Skills
References
Timeline
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Casandra Renee Johnson

Summary

Hardworking and dependable candidate seeking to secure a position where my education and experience in the healthcare industry through insurance billing, medical office, administrative support and extensive customer service can bring benefit to patients and providers while helping to achieve team goals.

Overview

22
22
years of professional experience

Work History

GME Program Assistant

UFJPI
03.2014 - Current
  • Provided direct administrative support to department leadership for Internal Medicine residency program through efficient task prioritization
  • Worked in Thalamus and ERAS systems to oversee recruitment process from start to finish, coordinate interviews for 150 + applicants, contact selected candidates and help them navigate through onboarding process. Maintain excel spreadsheet of all recruitment data for program director
  • Work as liaison between program, residents and Office of Educational Affairs to provide support and information as needed
  • Assist with all aspects of resident terminations, clearance and summative final letters of performance
  • Manage resident leave audit, duty hour and procedure log records using internal data base and within New Innovations platform
  • Schedule and record minutes for department meetings
  • Process department invoices for catering and resident travel through core and UFGO.
  • Responsible for data management and updates in FRIEDA, GME Track and other systems as required

Referral Coordinator

UFJPI
06.2005 - 03.2014
  • Demonstrated strong attention to detail and organizational skills in managing high volume of referrals while maintaining exceptional levels of patient care for the department of Hematology & Oncology
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Providing required medical documentation to carriers in order to obtain authorizations and maximize reimbursement to hospital and physicians
  • Ensure that all procedures meet medical necessity prior to services being rendered
  • Remind patients of scheduled appointments via mail or phone
  • Verify complete and accurate registration including patient demographics and current insurance information
  • Maintain tracking and appropriate documentation of referrals to promote team awareness and patient satisfaction.

Reimbursement Representative

Nemours Children's Clinic
02.2003 - 05.2005
  • Responsible for collection of A/R for Blue Cross and Blue Shield of Delaware accounts
  • Performed extensive account follow-up to ensure accurate and timely payment received
  • Maintained contacts with patients, physician staff, facilities and insurance carriers
  • Ordered medical records and filed appeals with insurance carriers as needed
  • Assisted patients with coordination of benefits issues
  • Completed annual classes and assessments for HIPPA
  • Participated on task force originated to help resolve claim edit issues.

Administrative Assistant

NBA Cypress Village Skilled Nursing Facility
04.2002 - 02.2003
  • Administrative support to Healthcare Administrator, Director of Nursing and Admission Coordinator
  • Responsible for inputting employee payroll, creating and scheduling meetings as requested
  • Assisted with resident admissions and greetings/tours of facilities for potential residents and their families
  • Additional duties included maintaining daily bed census on excel, ordering and issuance of office supplies and receipt and payment of designated facility invoices
  • Extensive knowledge of daily computer applications including: Microsoft Office, Excel, Word, Power point and outlook.

Education

Certificate of Medical Insurance Billing and Coding -

Florida State Community College
Jacksonville, FL
04.2011

Diploma -

Jean Ribault Senior High School
Jacksonville, FL
05.1990

Skills

  • Customer care professional with 20 years of experience
  • Effective verbal and written communication skills
  • Ability to prioritize and multi-task responsibilities in fast-paced environment
  • Extensive knowledge of MS Office Suite
  • Proficient typing and data entry skills
  • Able to work effectively on a team or independently
  • Strong organizational skills
  • Working knowledge of Medicare, Medicaid and commercial insurance products

References

References furnished upon request

Timeline

GME Program Assistant

UFJPI
03.2014 - Current

Referral Coordinator

UFJPI
06.2005 - 03.2014

Reimbursement Representative

Nemours Children's Clinic
02.2003 - 05.2005

Administrative Assistant

NBA Cypress Village Skilled Nursing Facility
04.2002 - 02.2003

Certificate of Medical Insurance Billing and Coding -

Florida State Community College

Diploma -

Jean Ribault Senior High School

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Casandra Renee Johnson