Casandras Vann
Ripley,TN
Summary
Proven leader with a track record of enhancing guest satisfaction at Holiday Inn Express and Suites LLC through exceptional communication and initiative-taking. Skilled in guest relations and billing management, adept at improving loyalty and operational efficiency. Trained and managed teams, significantly improving service delivery and efficiency.
Overview
9
9
years of professional experience
Work History
Front Desk Lead
Holiday Inn Express and Suites LLC
04.2020 - Current
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
- Managed high call volume and email inquiries, efficiently addressing guest concerns and providing accurate information regarding reservations, rates, and services.
Department Supervisor
B.H. Electronics
08.2017 - 05.2020
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
Warehouse
Medigen Medical
09.2015 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Leasing Agent
Uptown Dallas Properties
11.2015 - 05.2016
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Education
No Degree - Medical Assistant
Virginia College
Birmingham, AL09-2016
High School Diploma -
Millington Central High School
Millington, TN05-1995
Skills
- Exceptional communication
- Guest Relations
- Initiative-taking
- Billing management
Accomplishments
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of [Number] months.
Timeline
Front Desk Lead
Holiday Inn Express and Suites LLC
04.2020 - Current
Department Supervisor
B.H. Electronics
08.2017 - 05.2020
Leasing Agent
Uptown Dallas Properties
11.2015 - 05.2016
Warehouse
Medigen Medical
09.2015 - 07.2017
No Degree - Medical Assistant
Virginia College
High School Diploma -
Millington Central High School
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