Casandre Paul
Orlando,FL
Summary
Seasoned in enhancing customer experiences and streamlining operations, I excelled at Axiom Bank by implementing solutions that improved efficiency and service quality. My expertise spans technical troubleshooting and problem-solving, complemented by a knack for multitasking. Proven ability to drive sales and operational improvements, reflecting a blend of hard and soft skills vital for dynamic business environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Axiom Bank
Maitland, FL
08.2023 - Current
- Audited customer account information to identify issues and develop solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Operations Specialist
Charles Schwab
Maitland, FL
12.2019 - 04.2023
- Identified needs of customers promptly and efficiently.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Utilized software and tools to automate and improve operational processes.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
Collection Specialist
Suntrust bank
Orlando, FL
02.2016 - 11.2019
- Maintained accurate records of all collection activities in the computer system.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Floor Supervisor
The Beauty Space
Orlando, FL
01.2014 - 02.2016
- Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
- Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
- Performed daily opening and closing procedures according to established guidelines.
Education
Associate of Arts -
Valencia College
Orlando, FLHigh School Diploma -
Olympia High School
06-2013
Skills
- Customer service excellence
- Email communication
- Technical troubleshooting
- Multitasking and organization
- Product knowledge
- Email management
- Problem-solving
Certification
- Licensed Broker
- CPR Certified
Languages
French
Full Professional
Creole
Native/ Bilingual
Timeline
Customer Support Specialist
Axiom Bank
08.2023 - Current
Operations Specialist
Charles Schwab
12.2019 - 04.2023
Collection Specialist
Suntrust bank
02.2016 - 11.2019
Floor Supervisor
The Beauty Space
01.2014 - 02.2016
Associate of Arts -
Valencia College
High School Diploma -
Olympia High School
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