Casara Exposito
Woodbridge,NJ
Summary
With deep expertise in customs brokerage, my role at Hillebrand Gori centers on facilitating smooth international trade through meticulous document processing and ACH duty payments. Mastery of the Automated Commercial Environment (ACE) portal and US Customs regulations underscores the high-caliber service provided to our clientele.
Our team excels in swiftly addressing CF28/CF29 requests, ensuring compliance and customer satisfaction. My commitment to excellence is manifested in the seamless coordination across departments, delivering results that resonate with our customers’ trust in us. Through dedicated customer engagement, I strive to resolve issues with thoroughness and prompt action.
Overview
13
13
years of professional experience
Work History
Customs Entry Writer
Hillebrand Gori
Edison, NJ
08.2020 - Current
- Process documents through the Automated Commercial Environment (ACE) portal
- Process ACH Duty payments
- Handle CF28/CF29 requests for information
- Work closely with other departments to deliver high level of service to customer
- Maintain recordkeeping as required by US Customs rules and regulations
- Impeccable customer service
- Perform other duties as assigned
- Serve as the primary company customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
- Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices
- Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA)
Customer Service Representative
Dawn Food Products
Piscataway, NJ
10.2015 - 08.2020
- Manage high volume incoming calls
- Build sustainable relationships and trust with customers/vendors with open and interactive communication via telephone, email, and in person
- Remain informative of current product development
- Travel to out of state facilities as a reliable representative for cross training
- Utilize Salesforce for processing orders dealing with hundreds of skus
- Process orders through EDI and edit items
- Post customer payments by recording cash, checks, and credit transactions
- Handle all chargebacks for customers
- Resolve valid and authorized deductions by entering adjustment entries
- Coordinate sales effort with team members and other departments
- Present, promote, and sell products and services using solid arguments to existing and prospective customers
- Prepare invoices and credits as well as handle bill of ladings within SAP
- Identify requirements for goods, materials and services
- Coordinate delivery with warehouse against storage compacities
- Updated system with order specifics and customer details, preferences, and billing information.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Prevented key account losses by researching discrepancies and correcting problems.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Supported sales team members to drive growth and development.
Transition Assistant/Accounting
Metlife Securities
Somerset, NJ
01.2014 - 12.2016
- Analyzed and utilized client information in the pre-population of new brokerage, and advisory applications as well as ACATs, Broker-Dealer change forms, client announcement letters and forms
- Provided representatives with updates, submissions, and approvals of the client account transfers
- Assisted with the preparation of annual budgets
- Utilized ADP for assisting with benefits and employee updates
- Prepared reports for auditors and assisted with year-end procedures
- Developed and maintained accounting policies and procedures
- Processed payroll within QuickBooks software for 75 employees
Sales Representative
Amboy Eye Center
Perth Amboy, NJ
01.2012 - 12.2014
- Drove profitable sales results by fostering a fashion forward culture that focused on educating the guest and helping them meet their vision needs
- Created industry leading guest experiences through transparent pricing, point of sale entry and realistic order fulfillment time quotes
- Educated the guest on the various frame and lens styles, materials, and functions to empower the guest buying decisions
- Assisted in the merchandising and inventory management of the store
- Delivered an excellent customer service experience to each guest
- Researched competitors' products, prices, and sales techniques.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
Associates - International Business
Devry University
Somerset, NJSkills
- Fluent in Spanish
- SAP
- QuickBooks
- ADP
- Salesforce CRM
- EDI
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Microsoft PowerPoint
- Customer Service
- Payroll
- Sales
- Merchandising
- Freight forwarding
- Customs audit readiness
- Customs brokerage background
- Import and export regulations
- Expert tariff classification
- Efficient data entry
- Customs clearance procedures
- Team building
- Cargo-wise system
- Harmonized system codes
- Trade agreement awareness
- International trade experience
- Transportation scheduling
- Customs clearance management
- Cross-border transactions
Timeline
Customs Entry Writer
Hillebrand Gori
08.2020 - Current
Customer Service Representative
Dawn Food Products
10.2015 - 08.2020
Transition Assistant/Accounting
Metlife Securities
01.2014 - 12.2016
Sales Representative
Amboy Eye Center
01.2012 - 12.2014
Associates - International Business
Devry University