CASAUNDRA CARPENTER
Houston,USA
Summary
I am an experienced Medical Assistant who enjoys helping people. I'm a team player & a hard worker. I believe I would be a great addition to your team. I look forward to meeting soon. Please reply to sauncarp55@gmail.com.
Overview
12
12
years of professional experience
Work History
Personal Care Provider
Home Helpers
Denver, CO
08.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored and documented clients' health status, reporting changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and healthcare providers.
- Trained new staff on caregiving best practices and company protocols.
- Coordinated transportation for medical appointments, promoting timely care access.
Patient Care Advocate
Alorica
Houston, TX
01.2024 - 05.2025
- Ensured compliance with applicable state and federal regulations regarding informed consent requirements prior to scheduling delivery of specialty medication.
- Maintained accurate documentation of all interactions with patients and prescribers in patients chart in accordance with HIPAA regulations.
- Respond promptly to inquiries about schedule changes or potential delays in delivering specialty medication.
- Performed data entry into patients chart.
- Provide support for patients and prescribers to ensure proper delivery of patients specialty medication.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Worked closely with pharmacist and managers to prioritize tasks according to importance and urgency levels.
- Ensured safe handling of specialty medications during transport by adhering to all safety protocols.
- Responded quickly to patient and prescribers inquiries about order status or estimated arrival times.
- Communicate with pharmacy staff regarding any discrepancies in specialty medication delivery orders.
- Receive and process patient and physician orders for delivery.
- Verified accuracy of prescriptions before delivery to patients and prescribers.
- Resolved patient and prescriber complaints in a timely manner when necessary.
- Provided excellent customer service when interacting with patients and prescribers during delivery process.
- Collect payments from patients while scheduling delivery as needed.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Handle patient and prescriber complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Pre-certification Specialist/Medical Assistant
KSF Orthopedics/BHS Health Systems
Houston, TX
06.2021 - 05.2023
- Conducted pre-certification process for medical procedures and services to ensure compliance with insurance requirements.
- Analyzed patient information, benefit coverage details, and other pertinent data to determine eligibility for benefits.
- Obtain authorization via payer website or by phone and follow up regularly on pending cases.
- Maintained accurate records of all authorizations, denials, appeals and other related paperwork.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained electronic health records for patients and ensured accuracy of data.
- Organized physical health record files and scanned documents into an electronic system.
- Entered data into a computerized system for tracking purposes.
Phlebotomist
MedRelief Staffing
Houston, TX
03.2018 - 05.2019
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Reported any abnormal results or trends to supervisor or laboratory manager.
Inside Sales Representative
Swingle Lawn Tree and Lawn Tree
Denver, CO
09.2014 - 05.2016
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Exceeded company sales goals for new policies.
- Attended weekly team meetings to discuss progress towards sales goals.
- Consistently met daily individual sales goals set by managers.
Education
Diploma - Medical Assistant
Sanford Brown College
Granite City, IL05-2002
Skills
- Vital Sign Monitoring
- Wound Care and Irrigation
- Appointment Scheduling
- Wound Care Specialist
- Indirect and Direct Patient Care
- Venipuncture and Phlebotomy
- Patient Scheduling
- CPR
- Procedure Assistance
- Medical Terminology
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
- Payment Collection
- Phlebotomy
- Proper Sterilization Techniques
- EKG Set up and Monitoring
- Equipment Sterilization
- Specimens Collection and Processing
- Electronic Medical Records
Timeline
Personal Care Provider
Home Helpers
08.2025 - Current
Patient Care Advocate
Alorica
01.2024 - 05.2025
Pre-certification Specialist/Medical Assistant
KSF Orthopedics/BHS Health Systems
06.2021 - 05.2023
Phlebotomist
MedRelief Staffing
03.2018 - 05.2019
Inside Sales Representative
Swingle Lawn Tree and Lawn Tree
09.2014 - 05.2016
Diploma - Medical Assistant
Sanford Brown College