Casaundra Rymer
Santa Ana,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Pier 1 Imports
02.2012 - 12.2018
- Planned and executed monthly and seasonal resets
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Facilitated weekly associate sales chats to cover individual performance and goals
Assistant Store Manager
Gymboree
07.2010 - 07.2011
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Floor Supervisor
Sur La Table
06.2009 - 04.2010
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
Manager of Home Improvement/In-store Marketing
SEARS HOLDING CORPORATION
10.1999 - 09.2008
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Skills
- Problem-Solving
- Customer Service and Engagement
- Recruitment and associate onboarding
- Human resource policies
- Staff training/development
- Teamwork and Collaboration
- Payroll Administration and Timekeeping
Interests
- Travel
- Food/Cooking
- Decorating
- Entertaining
- Reading
Timeline
Assistant Store Manager
Pier 1 Imports
02.2012 - 12.2018
Assistant Store Manager
Gymboree
07.2010 - 07.2011
Floor Supervisor
Sur La Table
06.2009 - 04.2010
Manager of Home Improvement/In-store Marketing
SEARS HOLDING CORPORATION
10.1999 - 09.2008
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