Case Balke
Oshkosh,WISCONSIN
Summary
Dynamic and results-driven employee with extensive experience at Lowe's, excelling in inventory management and customer service. Proven ability to enhance operational efficiency and foster team collaboration. Recognized for problem-solving skills and adaptability, consistently achieving high customer satisfaction, completion of tasks and assigned responsibilities as well as effectively training new employees.
Overview
2
2
years of professional experience
Work History
Receiver/Stocker
Lowe's
Oshkosh, WISCONSIN
07.2024 - 05.2025
- Staged merchandise by department, marked appropriately for placement in facility and delivered merchandise to different destinations.
- Maintained accurate tracking system covering shipping and receiving transactions.
- Checked incoming freight against invoice and receiving reports.
- Passed safety certifications in order to operate power equipment including forklift, reach truck, order picker and pallet jack.
- Processed necessary paperwork.
- Set up pallets and conveyor for efficient flow of product.
- Move stock and other materials to and from storage, loading docks and store departments using the appropriate tools and equipment.
- Takes appropriate steps to clean up, store and dispose of all hazardous material.
- Put away appliances and organizes working areas.
- Entered shipment details into inventory management system for accurate record-keeping.
- Collaborated with managers to help resolve issues with lost or damaged packages.
- Assisted in training new employees on proper procedures for handling inbound and outbound shipments.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Customer Service Associate
Lowe's
Oshkosh, WISCONSIN
06.2023 - 07.2024
- Enhanced customer satisfaction with fast, knowledgeable service.
- Handled exchanges, returns and refunds.
- Interacted with customers, promoting excellent service and experiences to generate repeat business.
- Tracked personal performance metrics to ensure goals were met or exceeded.
- Handled difficult situations while maintaining professionalism and empathy.
- Collaborated with team members to improve overall customer experience.
- Raised complex cases to appropriate teams or managers for resolution.
- Participated in regular training sessions to stay updated on product changes and policy updates.
Education
High School - General
Oshkosh West High School
Oshkosh, WI05-2023
Skills
- Inventory management/auditing
- Leadership qualities such as assist and train other employees, effective communication and influence
- Flexibility/adaptability
- Inventory restocking
- Team player attitude
- Shipping/shipment coordination
- Problem solving
LANGUAGE
English
Native
Timeline
Receiver/Stocker
Lowe's
07.2024 - 05.2025
Customer Service Associate
Lowe's
06.2023 - 07.2024
High School - General
Oshkosh West High School