Casee Miller
Jamestown,NY
Summary
Results-driven hairstylist and salon manager with over 10 years of experience in enhancing service quality and client loyalty. Known for effective problem-solving skills, teamwork, and a goal-oriented mindset, leading to increased revenue and customer retention.
Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start a new career and make meaningful contributions with commitment and drive.
Overview
24
24
years of professional experience
Work History
Senior Hairstylist
Fringe Hair
Jamestown, NY
03.2020 - Current
- Delivered exceptional hairstyling services, ensuring client satisfaction through personalized consultations.
- Developed strong client relationships, fostering loyalty and repeat business through effective communication.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
Hairstylist
Dorian's
Jamestown, NY
07.2017 - 02.2020
- Conducted thorough scalp analyses to recommend appropriate hair care products tailored to individual needs.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained a clean and organized work environment, adhering to health and safety standards at all times.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Hairstylist Assistant Manager
MasterCuts - Regis
Lakewood, NY
04.2016 - 07.2017
- Delivered customized haircuts and styling services to enhance client satisfaction.
- Trained junior stylists on cutting techniques and product application methods.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Assisted with inventory management to ensure availability of products and tools.
- Streamlined appointment scheduling processes for improved workflow efficiency.
- Developed strong client relationships, resulting in repeat business and referrals.
Hairstylist Manager
SmartStyle Hair Salon
Lakewood, NY
04.2014 - 04.2016
- Supervised daily salon operations, ensuring high customer satisfaction and service quality.
- Trained and mentored junior stylists on advanced techniques and customer service excellence.
- Implemented inventory management practices, optimizing product availability and reducing costs.
- Developed staff schedules to maintain optimal coverage during peak hours and events.
- Streamlined appointment booking processes, improving efficiency and reducing wait times for clients.
- Optimized workflow processes within the salon environment by delegating tasks effectively, ensuring all team members were working efficiently and productively.
Hairstylist
MasterCuts - Regis
Lakewood, NY
07.2007 - 06.2014
- Delivered exceptional hairstyling services, ensuring client satisfaction through personalized consultations.
- Executed advanced haircutting techniques, enhancing overall service quality and client retention.
- Mentored junior stylists, providing training on latest trends and best practices in hairstyling.
- Streamlined appointment scheduling process, improving workflow efficiency and reducing wait times.
- Implemented inventory management system for salon products, optimizing stock levels and minimizing waste.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
Restaurant Hostess/Crew Kitchen Staff Member
Taco Hut
Jamestown, NY
02.2002 - 08.2004
- Greeted and seated guests promptly, ensuring a positive first impression of the restaurant.
- Managed reservation system and optimized table assignments to enhance seating efficiency.
- Assisted in training new host staff on operational procedures and customer service standards.
- Coordinated with kitchen and waitstaff to streamline guest service during peak hours.
- Monitored dining area for cleanliness and guest needs, addressing issues proactively.
- Handled customer inquiries and complaints with professionalism, enhancing overall guest satisfaction.
Education
Certificate of Technical Studies - Cosmotology
Carousel Beauty College
Huber Heights, OH04-2006
High School Diploma -
Jamestown High School
Jamestown, NY06-2004
Certificate of Technical Studies - Cosmotology
Boces
Ashville, NY06-2004
Skills
- Strong work ethic
- Client relationship building
- Goal-oriented mindset
- Effective problem solving
- Salon management experience
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Senior Hairstylist
Fringe Hair
03.2020 - Current
Hairstylist
Dorian's
07.2017 - 02.2020
Hairstylist Assistant Manager
MasterCuts - Regis
04.2016 - 07.2017
Hairstylist Manager
SmartStyle Hair Salon
04.2014 - 04.2016
Hairstylist
MasterCuts - Regis
07.2007 - 06.2014
Restaurant Hostess/Crew Kitchen Staff Member
Taco Hut
02.2002 - 08.2004
Certificate of Technical Studies - Cosmotology
Carousel Beauty College
High School Diploma -
Jamestown High School
Certificate of Technical Studies - Cosmotology
Boces