Caseem Hood
Sunbury
Summary
Detail-oriented team player with extensive background experience in customer service, general management, property management, financing, and warehouse operations. Aiming for a career advancement that offers professional challenges and opportunities to accomplish long-term objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Tim Hortons
08.2024 - Current
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Property Manager
Arch City Storage
04.2024 - Current
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Managed and optimized property budgets, tracking income and expenses, and implementing financial strategies that resulted in a 95% improvement in overall property profitability
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Oversaw financial management tasks such as budgeting, expense tracking, and invoice processing to maintain fiscal responsibility.
Multi-Property Manager
Extra Space Storage
06.2020 - 04.2024
- Conducted regular opening and closing property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Established long-term customer relationships by providing exceptional customer service.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Developed workforce training programs to improve organizational efficiency.
Warehouse Manager
F.W. Webb
02.2021 - 09.2021
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Operated forklifts and box trucks in compliance with OSHA guidelines and organizational policies.
Headline Cook
Kalahari
05.2017 - 02.2021
- Led line cook team in meeting high-volume demands during busy services, maintaining exceptional food quality standards.
- Improved kitchen efficiency by streamlining prep processes and optimizing workstations.
- Sustained excellent communication among kitchen staff for efficient problem-solving and streamlined operations.
Delivery Driver
Pizza House East
03.2014 - 01.2021
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
Loan Processor
Cashland
08.2015 - 05.2017
- Obtained information on potential creditors through banks, credit bureaus, and other credit agencies
- Managed and charted loans and store funds through excel charting and manual mathematics
- Electronically processed a variety of loans such as, payday, cash advances, car loans, jewelry loans, etc
Education
Bachelor of Science - Computer Science
Bowling Green State University
Bowling Green, OH06-2014
Diploma -
Sandusky High School
Sandusky, OH06.2009
Skills
- Interpersonal skills
- Leadership
- Employee training and development
- Software proficiency
- Time management
- Verbal and written communication
- Warehouse/inventory operations
- Finance management
- Database administration
Certification
Driver's License
Timeline
General Manager
Tim Hortons
08.2024 - Current
Property Manager
Arch City Storage
04.2024 - Current
Warehouse Manager
F.W. Webb
02.2021 - 09.2021
Multi-Property Manager
Extra Space Storage
06.2020 - 04.2024
Headline Cook
Kalahari
05.2017 - 02.2021
Loan Processor
Cashland
08.2015 - 05.2017
Delivery Driver
Pizza House East
03.2014 - 01.2021
Driver's License
Bachelor of Science - Computer Science
Bowling Green State University
Diploma -
Sandusky High School
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