Susan Townsend
Yulee,FL
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Elderly Caregiver
05.2023 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Bank Customer Service Representative
Power Net Credit Union
08.2016 - 05.2023
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL05.1987
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Time Management
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Data Entry
Timeline
Elderly Caregiver
Elderly Caregiver
05.2023 - Current
Bank Customer Service Representative
Power Net Credit Union
08.2016 - 05.2023
High School Diploma -
Andrew Jackson High School
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