Casey-Ann Eldred

• Coordinated referrals and follow-up appointments to ensure continuity of care.
• Utilized electronic health record systems for accurate data entry and retrieval.
• Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
• Assisted with the scheduling of patient appointments and follow-up visits.
• Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
• Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
• Secured patient information and maintained patient confidence by completing and safeguarding medical records.
• Incorporated outside records into charts and EHR.
• Managed patient scheduling and appointment coordination for multiple healthcare providers.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.

Maintained updated knowledge of medical terminology.

• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Measured vital signs and took medical histories to prepare patients for examination.
• Provided exceptional customer service through effective telephone and in person communication and follow-ups.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Entered insurance, demographics and health history into patient database.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
• Medical terminology knowledge
  
• Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
• Managed release of information requests and identified requestors as patient, relation or provider.
• Set up patient charts and documented information in various company software.
• Understood and followed oral and written policies and procedures.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
• Took messages from patients and promptly relayed to appropriate staff.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
• Medical terminology knowledge
• Understood and followed oral and written policies and procedures.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.