CASEY ARD
Tuscaloosa
Summary
Energetic healthcare professional with 8+ years of experience in management, coordination, and administrative support in both inpatient and outpatient settings with various levels of clinicians and students. Seeking a position to better showcase my skillset and passion for helping others.
Overview
14
14
years of professional experience
Work History
Health Navigator
Main Street Rural Health
Tuscaloosa
06.2024 - Current
- Develop strong relationships with patients to assist them with their care
- Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
- Call patients to schedule an office visit or remind them to pick up their medication
- Order and schedule various procedures, tests and screenings
- Identify and track progress on important gaps in patient care
- Maintain a record of patient interactions and communicate with providers using electronic health records
- Educate patients on their healthcare options, insurance benefits, and common medical conditions
- Help patients access various community resources
- Help coordinate follow-up care after patients have been discharged from the hospital
- Demonstrate compassion for patients, adaptability, attention to detail, patience and an eagerness to collaborate with team members
ADMINISTRATIVE ASSISTANT II
UA-College of Community Health Sciences-Department of Pediatrics
10.2018 - 06.2024
- Provide management of daily operations of the department through handling of scheduling, phones, mail, meeting support, supply purchasing and all other various clerical duties
- Provide staff support to the Chairman of the department, assistant dean, clinic director, clerkship director, residency director, quality and safety officer, nursing supervisor, other departmental faculty and professional staff such as nurse practitioners
- Active participation in various campus committees and focus groups including student grading committee with other UABSOM campus faculty and staff
- Maintain operational budget records and reconcile purchasing card monthly
- Coordinate and manage clerkship requirements for all 3rd year medical students
- Data entry of final grades for 3rd year medical students, and 4th year medical students who are enrolled in Evidence-based medicine course
- Distribute expectations and responsibilities for each level of residents coming onto our Peds service both inpatient and outpatient including lecture and case presentation schedules
- Work together with our residency office to schedule interviews for resident candidates, as well as other orientation sessions for interns
- Other various fiscal responsibilities including appropriate reimbursements for all departmental faculty and professional staff
- Coordinate and collaborate with multiple campus divisions and outside agencies to better serve our patient demographic and their needs
- Participate and assist in multiple QI projects and certification efforts
- Serve as the UMC site coordinator with the reach out and read program which includes crowdfunding efforts, administering provider training, monitoring and reporting bi-annual data progress reports, ordering/stocking books, and recruitment of volunteer groups to make our waiting rooms a literacy-rich environment
- Schedule and oversee interviews, travel arrangements and process all paperwork when recruiting faculty/staff
- Coordinate and manage the Attention Deficit Hyperactivity Disorder Clinic by making and screening appointments, compilation of ADHD testing packets for both parents and schools to complete, and the data entry and scoring of all returned ADHD forms from teachers, parents and patients
- Maintain patient education supplies for providers such as handouts, consent forms, other informational materials, and formula samples
- Serve as back up testing proctor for NBME shelf exams
- Coordinate and plan a variety of events annually throughout each year to boost overall morale such as Doctor’s Day, Pediatric Nurse Practitioners Week, Nurses Week, Pediatric Nurses Week, Administrative professional’s day, Receptionists Day, Translator/Interpreter Day, Black History Month, Faculty/Staff birthdays, Halloween, Thanksgiving, Christmas, etc.
OFFICE ASSOCIATE II
UAB-Department of Pulmonary Medicine
04.2018 - 10.2018
- Provide administrative and general support to the pulmonary department physicians and fellows with some discretion on prioritizing certain tasks according to established policies and procedures
- Read, prioritizes and routes incoming mail
- Coordinate faculty calendars and schedules, as well as arrange meetings and conferences
- Make new and existing patient appointments for clinical providers including orders for appropriate testing/labs
- Receive and process orders for medical equipment based on insurance and availability
- Serve as a liaison to other department
PATIENT ENCOUNTER SPECIALIST
The Kirklin Clinic of UAB
10.2016 - 04.2018
- Perform a variety of specialized services in support of the operations of The Breast Health/Supportive Care and Survivorship Clinic including, but not limited to referrals and prior authorizations
- Demonstrate outstanding customer service to all patients, visitors, physicians, and staff
- Manage kiosk rounding schedule and huddles for the 3rd floor of TKC including Radiology and Rheumatology areas
- Assist clinic leadership with accreditation renewal data and participate in clinic meetings, support groups, and project pilots
- Coordinate set up and break down of breast cancer support group meetings
- Design recently diagnosed breast cancer class agenda and flyer
- Collaborate with teammates for Breast Cancer Awareness events throughout the month of October
GRADUATE ASSISTANT/POINT OF SALE SUPERVISOR
University of Alabama Student Recreation
01.2013 - 08.2016
- Operate telephone switchboard to answer, screen, or forward calls, provide program information, take messages, or schedule class and lesson attendees
- File and maintain member, non-member, current/noncurrent employee records
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Receive payment(s) and record receipts for recreational programs and services
- Train new and current facility supervisors on all payment equipment
- Schedule staff in all point of sale positions
CATERING MANAGER/SPECIALIST
Jim 'N Nick's BBQ
04.2011 - 08.2016
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Maintain food and equipment inventories
- Schedule staff hours and assign duties according to event needs
- Establish standards for personnel performance and customer service
- Plan menus and food utilization for events including competitions, corporate meetings, weddings, etc.
- Perform food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
STUDENT ASSISTANT/VOLUNTEER
University Medical Center Office of Administration
01.2014 - 08.2015
- Assist the secretary of administrative staff in the upkeep of current employee information throughout multiple databases and directories
- Maintain patient paperwork levels in admissions department and each individual clinic
- Assist in the delegation and oversight of volunteer tasks and procedures
- Set up and break down of clinic and director meetings and forums
- Assist patients with clinic navigation and provide wheelchair accommodations for certain patients
Education
Master of Arts - Health Studies
The University of Alabama
Tuscaloosa, AL08.2016
Bachelor of Science - Public Health
The University of Alabama
Tuscaloosa, AL05.2015
Skills
- Ability to coordinate and complete multiple tasks in a timely manner
- Strong organizational skills, and ability to work as a team through clear and effective communication
- Clinic Super User Representative for IMPACT-UAB
- Efficient in Fusion Software and Microsoft Office Applications-UA Recreation
- Service work with The University of Alabama’s Health Education and Promotion Honor Society
- Participation in Poster Presentation Research Conference- UA
- Service work with The University of Alabama’s Health Education and Promotion Honor Society
- Participation in Poster Presentation Research Conference- UA
- Team collaboration
Accomplishments
- Resilience Rockstar Award recipient recognizing the team member who displays remarkable resilience in the face of challenges consistently bouncing back and inspiring others with their determination and positive attitude-Main Street Rural Health-December 2024
- Argus Award Winner for best Clinical Clerkship over all 4 UAB SOM campuses 2018,2019,2020,2021,2022-UA
- WellBAMA Ambassador 2019-2022
- Kiosk Champion-TKC 3rd Floor
- August 2017 Employee of the Month- Breast Health/Supportive Care
- Outstanding Customer Service Award-University of Alabama Student Recreation 2015-2016 Academic Year
Awards
Argus Award Winner for best Clinical Clerkship over all 4 UAB SOM campuses 2018,2019,2020,2021,2022-UA, WellBAMA Ambassador 2019-2022, Kiosk Champion-TKC 3rd Floor, August 2017 Employee of the Month- Breast Health/Supportive Care, Outstanding Customer Service Award-University of Alabama Student Recreation 2015-2016 Academic Year
Timeline
Health Navigator
Main Street Rural Health
06.2024 - Current
ADMINISTRATIVE ASSISTANT II
UA-College of Community Health Sciences-Department of Pediatrics
10.2018 - 06.2024
OFFICE ASSOCIATE II
UAB-Department of Pulmonary Medicine
04.2018 - 10.2018
PATIENT ENCOUNTER SPECIALIST
The Kirklin Clinic of UAB
10.2016 - 04.2018
STUDENT ASSISTANT/VOLUNTEER
University Medical Center Office of Administration
01.2014 - 08.2015
GRADUATE ASSISTANT/POINT OF SALE SUPERVISOR
University of Alabama Student Recreation
01.2013 - 08.2016
CATERING MANAGER/SPECIALIST
Jim 'N Nick's BBQ
04.2011 - 08.2016
Master of Arts - Health Studies
The University of Alabama
Bachelor of Science - Public Health
The University of Alabama
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