Casey Armstrong
Dallas,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/ Contrator
Be The Light Contracting
03.2016 - Current
- Continue to build a growing book of business of clients needing various contracting work in both residential and commercial settings.
- Consult organizations in business development, marketing plan development, and implementation
- Create an ongoing social media marketing presence for both Be The Light and clients to grow lead generation, increase market share in specific geographic areas, and brand awareness
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members while providing top notch customer service.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Bartender /Restaurant Waiter
Shell Shack
01.2024 - 03.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Bartender /Fine Dining Server
St. Rocco's New York Italian
05.2023 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors to make food and beverage recommendations, enabling customers to make personal decisions based on taste and interest, elevating the overall fine dining experience for guests.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Helped management plan and serve bar menu exceeding customer expectations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender / Front of House Key Employee
Snuffer's Restaurants & Bar
05.2022 - 06.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service..
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Served as Bartender for both Lunch and Dinner shifts throughout the week during peak times and managed bar operations while also maintaining small section of customer tables throughout service
Bartender /Fine Dining Server
Steel Sushi
09.2021 - 05.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Server
Pie Tap Pizza Workshop + Bar
11.2021 - 04.2022
- Full Service Restauraunt Server excelling in enhancing customer satisfaction by providing attentive and personalized service while also driving increased revenue through upselling menu and promotional items through suggestive selling during busy shifts.
Restauraunt Server
Pappadeaux's Seafood Kitchen
04.2020 - 07.2021
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
Bachelor of Arts - Advertising
Southern Methodist University
Dallas, TX08.2001
Skills
- Suggestive Selling
- Menu Memorization
- Beverage Preparation
- Responsible Alcohol Service
- Inventory
- Liquor, beer, and wine knowledge
- Service-oriented mindset
- Clear and effective communication
- Sales expertise
- Strong multitasking
- Team player attitude
- Food and Beverage Service
Certification
- TABC Cerification
- Food Handler Certification
Timeline
Bartender /Restaurant Waiter
Shell Shack
01.2024 - 03.2024
Bartender /Fine Dining Server
St. Rocco's New York Italian
05.2023 - 01.2024
Bartender / Front of House Key Employee
Snuffer's Restaurants & Bar
05.2022 - 06.2023
Restaurant Server
Pie Tap Pizza Workshop + Bar
11.2021 - 04.2022
Bartender /Fine Dining Server
Steel Sushi
09.2021 - 05.2022
Restauraunt Server
Pappadeaux's Seafood Kitchen
04.2020 - 07.2021
Owner/ Contrator
Be The Light Contracting
03.2016 - Current
Bachelor of Arts - Advertising
Southern Methodist University
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