Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Arnold

Round Rock,TX

Summary

To whom it may concern,

My resume is VERY diverse and i have a lot of experience in Sales/tech support/management. I always have a can do attitude and have a proven track record to be a great team leader and immediate asset.

Overview

8
8
years of professional experience

Work History

Delivery Specialist

RingCentral
Abilene, TX
07.2023 - 02.2024
  • Responsible for customer service delivery and training.
  • Traveling to clients' locations across the US and Canada.
  • Every day responsibilities- customer support, time management, scheduling and booking travel.
  • Customer training- One on One training, group training, admin training.
  • Onsite duties- deploying phones, downloading apps.
  • Trainer- Training clients on RingCentral products, Customer portal comprehensive training for users and administrators, RC applications

Shipping Associate/Equipment Technician

Trace Analytics
03.2021 - 07.2023
  • Staged final products for shipment.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Assembled product containers and crates.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.

Customer Service Representative

Protect America Home Security
01.2018 - 10.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Deployment Specialist

Highwire Networks
01.2016 - 01.2017
  • Improved processes to increase team productivity.
  • Completed quality assurance on deployment package and turned over solution to field technical resources.
  • Served as technical resource to field personnel for deployment issues.
  • Trained new customers during both onboarding and ongoing basis.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.

Education

High School Diploma -

Marble Falls High School
Marble Falls, TX
01.2010

Some College (No Degree) - Communications Technology

Cameron University
Lawton, OK

Skills

  • Shipping Coordination
  • Baler Operation
  • Package Labeling
  • Clear Communication
  • Shipment Inspection
  • Carrier Relations
  • Problem-Solving
  • Inventory Monitoring and Management
  • Pattern Recognition
  • Materials Requisition
  • Organization and Prioritization
  • Routing Determination
  • Shipping Method Optimization
  • Quality Control
  • Critical Thinking
  • Basic Repairs

Timeline

Delivery Specialist

RingCentral
07.2023 - 02.2024

Shipping Associate/Equipment Technician

Trace Analytics
03.2021 - 07.2023

Customer Service Representative

Protect America Home Security
01.2018 - 10.2020

Deployment Specialist

Highwire Networks
01.2016 - 01.2017

High School Diploma -

Marble Falls High School

Some College (No Degree) - Communications Technology

Cameron University

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Casey Arnold