Casey Auer
Fort Wayne,IN
Summary
Dedicated and enthusiastic individual with a proven track record in organization, editing, interpersonal communication, and office administration. Seeking an entry-level editorial position to further develop skills and knowledge in the field of book editing. Committed to delivering high-quality work and continuously improving expertise to contribute effectively to the team's success.
Overview
7
7
years of professional experience
Work History
Wine Guide
Two EE's Winery
02.2024 - Current
- Developed an extensive knowledge of wine making and culture, enabling the provision of accurate information and insightful commentary during tastings.
- Established positive relationships with our customers through fun and engaging conversation.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
Office Administrator
Runestad Financial Services
03.2023 - 02.2024
- Ensured daily operations were met smoothly and effectively while also performing customer service to the highest degree for existing and prospective clients
- General administrative tasks included but were not limited to receiving approximately 30-50 incoming calls per day, calendar management, travel arrangements, outgoing emails, responsible for the keeping of approximately 20-35 application submissions, gathering specified product brochures and various other forms, and database management
- Confidentiality was vital in this position.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Credit Underwriter
Ruoff Home Mortgage
10.2020 - 05.2022
- Reviewed in detail the entire file of a potential borrower who was seeking a loan from Ruoff
- Expected to maintain a high level of confidentiality as one reviewed potential borrower’s assets, credit, and income
- Required to keep a fast-paced environment, to be able to think swiftly and problem solve effectively, and to be able to efficiently work in a team environment.
- Continuously improved personal productivity through ongoing training sessions and staying updated on industry best practices.
- Worked closely with other departments such as legal, collections, and customer service teams to address any issues arising from approved loans efficiently.
Instructional Aide/Part Time English Teacher
Bishop Dwenger High School
08.2017 - 10.2020
- Aided students in the resource room, as well as worked one-on-one with ISP students within the classroom
- Trusted and expected to have strong communication with all departments throughout the building
- Confidentiality was a must as one often had access to student’s medical information
- Obtained an emergency teaching license and worked part-time as an English teacher
- Learned quickly to adapt to the abrupt changes.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
Education
Bachelor of Arts - Creative Writing
Ball State University
Muncie, IN05.2017
Skills
- Leadership & Editing: lead Poetry Editor of Ball State’s international literary magazine, The Broken Plate
- Writing: freelance writer for Fort Wayne’s Glo magazine
- Experience with: Microsoft Office Applications, Wordpress, Celtx, Outlook, SharePoint, Weebly, Google Applications, and YouTube Studio
- Social Media Content Creation: Co-Founder of BohoWild Vintage and Resale (Instagram) and Creator of SleepyGalASMR (YouTube, TikTok, and Instagram)
Accomplishments
Creative Essay, To Those Who Say Stay Gold, published in the 2019 issue of The Broken Plate.
Awards
- Ball State’s Winter Poetry Contest: First Place
- Ball State’s Literary Death Match: First Place
Hobbies
Traveling/Walking: Hiked the Grand Canyon; Walked the Cotswold Way (all 102 miles!); Was part of an exchange program in Poland; Avid returner to Yellowstone National Park.
Singing: Enrolled in the adult program at School of Rock, Fort Wayne.
Writing: I am currently working on my first novel.
Reading: One of my favorite ways to pass time.
Timeline
Wine Guide
Two EE's Winery
02.2024 - Current
Office Administrator
Runestad Financial Services
03.2023 - 02.2024
Credit Underwriter
Ruoff Home Mortgage
10.2020 - 05.2022
Instructional Aide/Part Time English Teacher
Bishop Dwenger High School
08.2017 - 10.2020
Bachelor of Arts - Creative Writing
Ball State University
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