Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Aungst

Brandon,FL

Summary

I believe that being a team player and creating a safe work environment for others aids for a more successful business. Having over eight years of customer service experience, I've learned that patience and kindness goes hand and hand, and it's something that I've worked with very closely. My philosophy is that if you treat others the way you would want to be treated, they will continue to come to you. I think it's very important to make each and every interaction you have feel one of a kind because without it, our opportunities would not exist. My hope is to be in this role, so that I can demonstrate the Publix culture in making a difference every day.

Overview

11
11
years of professional experience

Work History

Customer Service Staff

Publix Super Markets Inc
03.2024 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Responded to customer requests for products, services, and company information.
  • Opening and closing back office cash handling and procedures

Office Manager

Mainstream Millwork Inc.
05.2021 - Current
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reduced financial discrepancies by accurately managing accounting documentation.

Assistant Deli Manager

Publix
12.2019 - 05.2021
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Completed quarterly inventories of food and material stocks.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Managed team of 20-30 employees in high-volume deli doing more than $77,000 in business each week.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Prepared and led food service training programs to teach staff various tasks.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Obtained highest rating from county health department year over year.

Customer Service Office Staff Member

Publix
09.2013 - 11.2019
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about product lines and services offered by company.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Replenished shelves to maintain adequate merchandise levels.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Managed accurate and adequate cash stock and inventory balances.

Education

High School Diploma -

East Bay High School
Gibsonton, FL
06.2013

Skills

  • Managed the March of Dimes Campaign for two years while working for Publix
  • Performance Tracking and Evaluation
  • Problem Resolution
  • Goal Setting
  • Team Building
  • Employee Development
  • Scheduling and Coordinating
  • Staff Training
  • Employee Coaching and Motivation
  • Performance Evaluations
  • Verbal and Written Communication
  • Customer Relations
  • Publix grand opening for new stores

Timeline

Customer Service Staff

Publix Super Markets Inc
03.2024 - Current

Office Manager

Mainstream Millwork Inc.
05.2021 - Current

Assistant Deli Manager

Publix
12.2019 - 05.2021

Customer Service Office Staff Member

Publix
09.2013 - 11.2019

High School Diploma -

East Bay High School

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Casey Aungst