CASEY BACON
Sacramento,CA
Summary
Qualified operations leader with 15+ years of professional management and operations experience. Dedicated self-starter with proven success in increasing sales and delivering profits, building and coaching solid teams, and optimizing budgets and costs. Excellent interpersonal skills and extensive experience training and coaching, as well as building lasting customer and partner relationships. Strong background opening new units and markets.
Overview
18
18
years of professional experience
Work History
Manager
Raise the Roost and Laredo Taco Company
Sacramento, CA
01.2024 - Current
- Managed 6 units directly in the Sacramento area.
- Helped open 3 locations with 2 restaurants in each.
- Inventory and ordering management
- COGS and P&L management every week.
- Hiring, staffing, coaching of employees.
General Manager
Punch Bowl Social
Sacramento, CA
01.2021 - 01.2024
- Managed 9 direct reports and a staff of over 120 employees.
- Directly managed the largest restaurant operation in California.
- Managed all permits, maintenance requests, purchase requests, for all locations.
- Oversaw and supported all managers to meet monthly financial goals.
- Handled all operations, payroll, and HR compliance.
- Managed B2B partnerships with hotels, major venues, professional sports teams.
Director of Operations
Lettuce LLC
San Francisco, CA
01.2016 - 01.2020
- Directed all business and food service operations for five units across the San Francisco market, managing the respective P&Ls and reporting, budgets, payroll procedures, hiring policies, and vendor relationships
- Oversaw and supported all General Managers/AGMs to meet monthly financial goals including store budgets for labor, COGs, sales and revenue targets, purchasing orders, inventory, and service quality
- Increased the overall company sales revenue by 18%, net income by 23.6%, and reduced overall costs across all units, while not compromising service or quality
- Hired, trained, motivated and supervised a staff of 90 employees and management on all company procedures and menus, oversaw the scheduling and management of onsite staff for each store weekly
- Coordinated with marketing to create marketing and advertising promotions that drove increased sales and traffic via customer engagement, loyalty programs, and strategic menu/location updates, including the operation of a brunch offering in two stores
- Always met tight deadlines and client/vendor requirements, while resolving complex operational issues
- Established safety committees in all units, as well as an active safety plan that reduced workman's compensation costs
General Manager
OPA! MANAGEMENT GROUP INC.
Santa Clara, CA
01.2012 - 01.2016
- Established restaurant business plans for five separate locations by evaluating demand, identifying competitors, building a strong community presence, and preparing financial projections and innovative marketing plans
- Accomplished and exceeded both restaurant and company goals by owning P&L reports, implementing new business strategies, and exploring opportunities to add value
- Controlled purchasing and inventory through kitchen staff management, usage report evaluations, and variance analysis; taking corrective action to ensure profitability
- Cultivated strong team morale and loyalty through excellent leadership qualities and fostered a dynamic environment for recruiting, training, and coaching staff
- As the veteran general manager, trained and mentored multiple general managers for other locations and restaurant concepts
Catering Manager/Assistant General Manager
OPA! MANAGEMENT GROUP INC.
Santa Clara, CA
01.2011 - 01.2012
- Oversaw complete preparation, staff allocation, and event execution, supervising full catering staff and monitoring the quality and service for all events and functions
- Managed cross-functional teams for all events, ranging from catering and wait staff to venue event planners, chefs and kitchen staff
- Negotiated contracts with customers, assessing their requirements and needs, ensuring their satisfaction with service delivered, and acting as liaison with suppliers and clients.
- Maintained safe, secure and healthy facility environment by following and enforcing sanitation standards and procedures and complying with health regulations
Manager; Bar Operations
FIRST AND MAIN SPORTS LOUNGE
Los Altos, CA
01.2008 - 01.2011
- Helped to open and launch restaurant, including location set up and design, business budgeting and financial forecasting, and working to develop bar sales and marketing plans
- Exceeded monthly revenue month over month through the use of local marketing, community involvement and awareness, and excellent customer service
- Attracted patrons with innovative marketing programs and promotions, while developing a regular customer base through great customer rapport
Skills
- P & L Management
- Developing Budgets
- Financial Planning and Strategy
- Restaurant Operations
- Catering Sales
- Inventory Management
- Guest Recovery
- Local Marketing
- Bar Management
- Purchasing
- Event Management
- Guest Service Management
- Payroll
- Invoice Processing
- Cost Accounting
- Catering
Timeline
Manager
Raise the Roost and Laredo Taco Company
01.2024 - Current
General Manager
Punch Bowl Social
01.2021 - 01.2024
Director of Operations
Lettuce LLC
01.2016 - 01.2020
General Manager
OPA! MANAGEMENT GROUP INC.
01.2012 - 01.2016
Catering Manager/Assistant General Manager
OPA! MANAGEMENT GROUP INC.
01.2011 - 01.2012
Manager; Bar Operations
FIRST AND MAIN SPORTS LOUNGE
01.2008 - 01.2011