Casey Barrett
Dayton,OH
Summary
Dynamic manager with a proven track record at Murphy USA Gas Station, excelling in team leadership and customer service. Enhanced operational efficiency through process improvements, achieving significant cost reductions. Skilled in conflict resolution and staff development, fostering a high-performing culture that boosted employee morale and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
Murphy USA Gas Station
06.2021 - Current
- Analyzed performance metrics to identify trends and inform decision-making processes.
- Collaborated with stakeholders to align objectives and optimize resource allocation.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented process improvements, enhancing operational efficiency and reducing costs.
- Managed vendor relationships, negotiating contracts to secure favorable terms for the organization.
- Conducted training sessions on best practices, promoting a culture of continuous improvement among employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Manager
Truenorth Energy LLC
09.2010 - 02.2021
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Developed and implemented process improvements, enhancing operational efficiency and reducing costs.
- Led cross-functional teams to achieve project milestones and drive strategic initiatives.
- Mentored junior staff, fostering skill development and knowledge sharing within the team.
- Managed vendor relationships, negotiating contracts to secure favorable terms for the organization.
- Conducted training sessions on best practices, promoting a culture of continuous improvement among employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
West Carrollton High School
Dayton, OhSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Staff development
- Shift scheduling
- Staff training and development
- Operations management
- Conflict resolution
- Customer relationship management
Accomplishments
- Supervised team of 4-10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved internal theft issues which led to terminations of employees.
Certification
Serv-Safe certified in Ohio.
Languages
English
Timeline
Manager
Murphy USA Gas Station
06.2021 - Current
Manager
Truenorth Energy LLC
09.2010 - 02.2021
High School Diploma -
West Carrollton High School