Casey Bass Theus
Baxley,GA
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
M&K Auto Sales, Inc
02.2020 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Decide financing approvals for customers
- Work with local and online banks for financing for customers.
- Scanned title work to TitleTec and Giada
- Built relationships with local tax commissioners and staff to process title work or process T-226 forms
- Built and maintained relationships with repossession companies in getting vehicles picked up and processed in a timely manner
Marketing Director
YESS Home Center
05.2019 - 01.2020
- Managed 4-6 employees, provided customer service & sold homes to customers
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Championed customer-centric approach throughout all aspects of marketing execution
Customer Service Representative
Interstate Credit Union
12.2018 - 05.2019
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Processed loan payments accurately, contributing to overall efficiency of branch operations.
- Increased efficiency within teller line by sharing best practices among colleagues, leading to shorter wait times for customer
Title & Payroll Clerk
Paul Thigpen Ford Lincoln
06.2018 - 12.2018
- Processed new hire paperwork and documents.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Updated employee files with new details such as changes in address or salary levels.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
Tag and Title Clerk
Woody Folsom Ford, Inc.
01.2017 - 06.2018
- Developed strong professional relationships with customers, fostering trust and loyalty to the business.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
- Streamlined tag and title processing by implementing efficient organizational systems.
- Maintained accurate records, ensuring timely and error-free processing of all transactions.
- Knowledge on how to execute the use of Odometer discrepancy's, T-226, affidavits for title work
Receptionist
Woody Folsom Ford Inc
08.2013 - 01.2017
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Completed drive out tags for customers( in and out of state) who purchased new or used autos by verifying customer information for accuracy and purchased vehicle.
Education
Certificate of Phlebotomy And EKG Technician - Phlebotomist And EKG Technician
Advance Fast LLC
Brunswick, GA03.2020
Medical Assisting - Medical Assisting
Southeastern Technical College
Vidalia, GA01.2010
CNA certification - Certified Nursing Assistant
Altamaha Technical College
Hazlehurst, GA01.2003
College Prep Classes - College Seal
Charlton County High School
Folkston, GA01.1998
Skills
- Communications Management
- Networking
- Staff Management
- Marketing Campaign Development
Accomplishments
- 2008 - 2010 Parent of Year at Lumber City Head Start, Pre-K
- 2015/2016 Recognized as Top Receptionist at Woody Folsom Ford
Certification
Phlebotomist 2020
Ekg Technician 2020
Georgia Notary
Timeline
Office Manager
M&K Auto Sales, Inc
02.2020 - Current
Marketing Director
YESS Home Center
05.2019 - 01.2020
Customer Service Representative
Interstate Credit Union
12.2018 - 05.2019
Title & Payroll Clerk
Paul Thigpen Ford Lincoln
06.2018 - 12.2018
Tag and Title Clerk
Woody Folsom Ford, Inc.
01.2017 - 06.2018
Receptionist
Woody Folsom Ford Inc
08.2013 - 01.2017
Certificate of Phlebotomy And EKG Technician - Phlebotomist And EKG Technician
Advance Fast LLC
Medical Assisting - Medical Assisting
Southeastern Technical College
CNA certification - Certified Nursing Assistant
Altamaha Technical College
College Prep Classes - College Seal
Charlton County High School
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