Casey Bell
Orlando
Summary
Dynamic professional with extensive experience at McDonald's, excelling in customer service and employee coaching. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in task delegation and decision-making, fostering a motivated team environment that drives performance and achieves organizational goals.
Overview
16
16
years of professional experience
Work History
Jr Supervisor
Third Generation Management/McDonalds
01.2025 - 11.2025
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Coordinated training programs for new team members to enhance performance and engagement.
- Analyzed sales data to identify trends and develop strategies for revenue growth.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with cross-functional teams to improve customer service experience across locations.
- Conducted regular performance evaluations to support employee development and retention initiatives.
Interim General Manager
McDonald's
09.2023 - 01.2025
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented process improvements to enhance efficiency in service delivery.
- Managed inventory control, optimizing supply chain processes and reducing waste.
- Developed employee schedules, balancing labor costs with operational needs.
- Monitored financial performance, analyzing sales data to inform decision-making.
People Department Manager
McDonald's
10.2020 - 08.2023
- Developed and implemented training programs to enhance employee performance and retention.
- Collaborated with management to align departmental goals with organizational objectives.
- Analyzed employee feedback to identify areas for improvement in workplace culture.
- Streamlined onboarding processes, reducing time-to-hire and improving new hire satisfaction.
- Led initiatives to promote diversity and inclusion within the workforce.
- Managed conflict resolution strategies to maintain a positive work environment.
Guest Service Manager
McDonald's
01.2019 - 09.2020
- Led daily operations to ensure exceptional customer experiences and service quality.
- Trained and mentored team members on best practices for guest interaction and service efficiency.
- Implemented process improvements that enhanced operational workflows and reduced wait times.
- Developed and maintained strong relationships with customers, fostering loyalty and repeat business.
Kitchen Department Manager
McDonald's
01.2018 - 01.2019
- Supervised kitchen operations to ensure compliance with food safety and quality standards.
- Trained and mentored team members in efficient food preparation techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Developed training materials that enhanced employee onboarding processes and skill development.
- Led initiatives to streamline kitchen workflows, improving overall service speed and efficiency.
Shift Manager
McDonald's
09.2012 - 12.2017
- Supervised daily operations to ensure adherence to quality standards and customer service excellence.
- Trained and mentored staff on operational procedures, enhancing team performance and efficiency.
- Managed inventory control, reducing waste through effective stock management practices.
- Implemented scheduling strategies to optimize labor costs while maintaining service levels.
- Resolved customer complaints promptly, improving overall satisfaction ratings in the restaurant.
- Conducted regular safety inspections, promoting a safe work environment for all employees.
Crew Member
McDonald's
03.2010 - 12.2012
- Delivered exceptional customer service by accurately processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
- Operated kitchen equipment efficiently while adhering to food safety standards.
- Collaborated with team members to streamline workflows during peak hours.
Crew Trainer
McDonald's
01.2012 - 08.2012
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and quality control procedures.
- Assisted in scheduling shifts and managing team workload for optimal efficiency.
- Mentored team members, enhancing performance and fostering a collaborative environment.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ03-2026
Skills
- Customer service focus
- Task delegation
- Employee coaching
- Motivation techniques
- Industry expertise
- Customer service
- Meeting facilitation
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
Timeline
Jr Supervisor
Third Generation Management/McDonalds
01.2025 - 11.2025
Interim General Manager
McDonald's
09.2023 - 01.2025
People Department Manager
McDonald's
10.2020 - 08.2023
Guest Service Manager
McDonald's
01.2019 - 09.2020
Kitchen Department Manager
McDonald's
01.2018 - 01.2019
Shift Manager
McDonald's
09.2012 - 12.2017
Crew Trainer
McDonald's
01.2012 - 08.2012
Crew Member
McDonald's
03.2010 - 12.2012
Bachelor of Science - Criminal Justice
University of Phoenix