Casey Bennett
Magnolia,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Salon Manager
Tune Up The Manly Salon
Magnolia, TX
06.2019 - Current
- Scheduled employees and oversaw customer appointment calendar.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and made sure all shifts had adequate coverage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Supervised banking procedures, cash flow and accounting processes.
- Handled staff development, budgeting and supply ordering.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Addressed customer problems quickly and according to service standards.
- Resolved guest complaints.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Monitored employee performance to ensure quality services were delivered consistently.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Ensured compliance with state regulations regarding cosmetology practices.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Oversaw inventory control for retail products and supplies.
- Created monthly reports that tracked progress towards goals set by ownership.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
- Recruited, hired, evaluated and disciplined service staff members.
- Resolved customer complaints regarding worker performance or services rendered.
- Trained workers in proper operational procedures and functions and explained company policies.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Production Manager
Miller Services
Conroe, TX
05.2016 - 12.2019
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Orchestrated equipment set up, operation and break-down.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Coached and mentored employees to develop and enhance career skills.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
- Assisted in troubleshooting mechanical problems related to machinery used in the manufacturing process.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
Dental Assistant
Dental Office
Fairfield, OH
11.2013 - 02.2014
- Laid out dental instruments and equipment before procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Checked with participants throughout procedures to help alleviate anxiety.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Maintained a neat, clean and organized environment throughout the office.
- Kept accurate records of dental treatments provided for each patient's visit.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sterilized instruments according to established guidelines and protocols.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2023
Coding Certificate - Medical Insurance Billing
DeVry University
Downers Grove, IL07.2022
Dental Assisting
Eastland Fairfield Career And Technical Schools
Groveport, OH05.2012
High School Diploma -
Masters Senior High School
Houston, TX06.2011
Associate of Science -
The College of Health Care Professions
Houston, TXSkills
- Talent Recruitment
- Supply Management
- Cleanliness and Sanitation
- Scheduling
- Account Management
- Revenue Generation
- Revenue Growth
- Problem Resolving
- Customer Service
- Vendor Relations
- Decision-Making Skills
- Multi-Task Management
- Budget Administration
- Recruitment and Hiring
- Financial Analysis
- Problem-Solving Skills
- Employee Development
- Day-To-Day Operations
- Compliance Knowledge
- Perform Well in High-Demand, Fast-Paced Environments
- Training Staff
Timeline
Salon Manager
Tune Up The Manly Salon
06.2019 - Current
Production Manager
Miller Services
05.2016 - 12.2019
Dental Assistant
Dental Office
11.2013 - 02.2014
High School Diploma -
Penn Foster Career School
Coding Certificate - Medical Insurance Billing
DeVry University
Dental Assisting
Eastland Fairfield Career And Technical Schools
High School Diploma -
Masters Senior High School
Associate of Science -
The College of Health Care Professions
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