Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Berry

Portland,ME

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

5
5
years of professional experience

Work History

Breakfast Manager

Best Western Merry Manor Inn
01.2023 - Current
  • Ordered products to be cooked and offered at hotel breakfast
  • Organized dining area and kitchen.
  • Managed staff schedules and maintained coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
  • Interacted with guests on a regular basis, taking all feedback given into consideration.

Sales Associate

Best Western Merry Manor Inn
06.2021 - Current
  • Input group and guest information into system securely.
  • Helped organize events that took place on hotel property.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Hotel Front Desk Agent

Best Western Merry Manor Inn
05.2019 - 06.2021
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

Psychology

University of Maine
Orono, ME

High School Diploma -

Massabesic High School
Waterboro, ME

Skills

  • Back of House Management
  • Cost Estimation
  • Scheduling
  • Staff Supervision
  • Training and Onboarding
  • Attention to Detail

Timeline

Breakfast Manager

Best Western Merry Manor Inn
01.2023 - Current

Sales Associate

Best Western Merry Manor Inn
06.2021 - Current

Hotel Front Desk Agent

Best Western Merry Manor Inn
05.2019 - 06.2021

Psychology

University of Maine

High School Diploma -

Massabesic High School

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Casey Berry