CASEY BILLINGSLEY
Waco
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
DESK ADJUSTER/THIRD PARTY ADMINISTRATOR
Sedgwick Claims Management
09.2020 - 10.2023
- Performing duties as a Desk Adjuster/Third Party Administrator for American Integrity Insurance Company handling catastrophe claims through the full claim process
- Duties include claim inventory management and triage, customer relations, estimating and estimate collaboration, policy review, coverage determination, coverage letters and payments, as well as executing supplemental claims with agreed scope and price with mitigation companies, contractors, public adjusters, and attorneys
- Prepared policy training materials, monitored claims during mediation and litigation process to include payment of executed releases
- Performing duties as a Team Lead over 10 desk adjusters during Hurricane Ian for American Integrity Insurance Company
- Team Lead duties included attending regularly scheduled management meetings, daily reporting of attendance and production, training and mentoring desk adjusters under my supervision, completing periodic performance reviews, and handling of offboarding processes
- Handled liability claims for Lowe's Home Improvement as well as CXP Field inventory and review of on demand inspections for both Universal and Liberty Mutual Insurance Company
- Improved claim resolution times by streamlining processes and implementing efficient workflows
- Enhanced customer satisfaction with prompt and accurate claims processing
SENIOR CLAIMS EXAMINER
FourSeventy Claim Management
07.2017 - 09.2020
- Coordinate with field adjusters to perform field claims within cycle times and carrier guidelines to maintain performance metrics
- Utilized in the training of onboarding claim reviewers and independent field adjusters with specific carrier guidelines
- Review and collaborate inspection estimates and report documents
- Responsible for creating and submitting invoicing and obtaining carrier approval for reimbursement outside of normal guidelines
- Responsible for conducting supplement and reshape reviews to reach agreed scope and cost
- Experience scoping and writing estimates for property damage using photos, measurements, mitigation and inspection reports
- Responsible for file inventory and quality control
- Proficient in Xactimate and have training in Symbility
- Reviewed for carriers including Kemper, Allstate, Encompass, Esurance, Homeowners Choice, Liberty Mutual, Amica, QBE, Hanover, State Auto, and Great American Insurance (GAIC)
ADMINISTRATIVE ASSISTANT
Clay County Sheriff's Office
08.2015 - 12.2015
- Reviewed, corrected, and submitted UCR's, traffic stops, arrests reports, and incident reports
- Created and maintained files for sex offenders, missing persons, wanted persons, stolen vehicles, guns and articles, domestic violence protection orders, and anniversary validations
- Served subpoenas
- Performed second party checks
- Maintained the files for impounded vehicles and handled their release
- Issued concealed handgun, burn, and purchase permits
- Entered and released local records
- Answered all inbound phone calls and assisted walk ins
PERSONAL CARE ASSISTANT
Hayesville House
01.2015 - 08.2015
- Provided basic care for dementia patients including feeding, bathing, dressing, etc
- Worked closely with the patient's family and medical team
- Documented all patient care
DISPATCH/ SCHEDULER
Waco Transit
01.2012 - 06.2014
- Obtained CDL
- Scheduled clients using Ecolane Scheduling Software
- Geocoded addresses into system
- Dispatched 20-30 drivers daily
- Responsible for all closing procedures including reconciling the fare summary report
- Handled the company's largest contract including receiving all their orders, converting them into the system, and choosing which orders to subcontract and which to work
- Received, investigated, and responded to all customer complaints
- Monitored driver's hours
- Called each client to confirm their expected ETA
PHLEBOTOMIST
Carter Blood Care
08.2010 - 10.2011
- Obtained phlebotomy and CPR certification
- Attended ongoing training in keeping with FDA regulations
- Worked continuously to build positive donor/community relationships
- Responsible for collecting viable blood products through donor screening, selection, and processing
LEAD TEACHER
The Children's Academy
12.2008 - 02.2010
- Implemented age-appropriate day-to-day basic care, including feeding, supervising, instructing, and conflict-management
- Attended several different career-enhancement training sessions to remain current in childcare techniques
- Maintained positive parent-teacher-child relations
- Occasionally provided transportation (bus driver) from facility to various field trip destinations
LEAD TEACHER
Toy Town Preschool
04.2008 - 11.2008
- Implemented age-appropriate day-to-day basic care, including feeding, supervising, instructing, and conflict-management
- Attended several different career-enhancement training sessions to remain current in childcare techniques
- Maintained positive parent-teacher-child relations
LEAD TEACHER
Little Learners Academy
08.2007 - 03.2008
- Implemented age-appropriate day-to-day basic care, including feeding, supervising, instructing, and conflict-management
- Attended several different career-enhancement training sessions to remain current in childcare techniques
- Maintained positive parent-teacher-child relations
- Occasionally provided transportation (bus driver) from facility to various field trip destinations
COMMERCIAL TELLER
Community Bank and Trust
11.2004 - 06.2006
- Handled business transactions for commercial clients
- Responsible for balancing $50,000 in cash drawer nightly, maintaining positive client/bank relations, attended cyclical trainings as mandated by federal regulations, constantly managing requests for large amounts of cash, deposits, withdrawals, etc
Education
High School Diploma -
Midway High School
05.2004
Skills
- Quality Assurance
- Presentation Design
- Clerical Support
- Spreadsheet Management
- Scheduling
- Reception Oversight
Professional References
- Melanie Gonzalez, Carter Blood Care, (254)-218-2900
- Danielle Carrole, Waco Transit, (254)-495-7115
- Chelsea Grube, Waco Transit, (254)-723-6660
- Patty Bailey, Hayesville House, (828)-735-3883
- Rocky Sampson, Clay Co. Sheriff's Office, (828)-735-1950
- Jaime Tamez, Insurers of Texas Claims Reviewer, (254) 424-3516
- LaReshia McGowan, Alacrity Solutions Desk Adjuster, (254) 624-3442
- Amy Todd, Engle Martin Senior Casualty/GLPD Adjuster, (251) 635-3486
- Alishia Headen, Liberty Mutual Desk Adjuster, (254) 733-7052
Previous Job Experience
- Clay County Sheriff's Office, 295 Courthouse Dr, Hayesville, NC, 28904, 828-389-6354
- Hayesville House, 480 Old Hwy 64 W, Hayesville, NC, 28904, 828-389-8700
- Waco Transit, 301 S 8th St, Waco, TX, 76701, 254-750-1900
- Carter Blood Care, 206 Archway Dr, Woodway, TX, 76712, 254-297-4000
- The Children's Academy, 6824 Logue, Waco, TX, 76708, 254-752-1910
- Toy Town Preschool, 610 S. Boyd, Lindale, TX, 75771, 903-881-9404
- Little Learners Academy, 6824 Logue, Waco, TX, 76708, 254-752-1910
- Community Bank and Trust, 8820 Chapel Rd, Woodway, TX, 76712, 254-753-1521
Certification
- Texas (Resident License)- 2310502
- Florida- W701940
Timeline
DESK ADJUSTER/THIRD PARTY ADMINISTRATOR
Sedgwick Claims Management
09.2020 - 10.2023
SENIOR CLAIMS EXAMINER
FourSeventy Claim Management
07.2017 - 09.2020
ADMINISTRATIVE ASSISTANT
Clay County Sheriff's Office
08.2015 - 12.2015
PERSONAL CARE ASSISTANT
Hayesville House
01.2015 - 08.2015
DISPATCH/ SCHEDULER
Waco Transit
01.2012 - 06.2014
PHLEBOTOMIST
Carter Blood Care
08.2010 - 10.2011
LEAD TEACHER
The Children's Academy
12.2008 - 02.2010
LEAD TEACHER
Toy Town Preschool
04.2008 - 11.2008
LEAD TEACHER
Little Learners Academy
08.2007 - 03.2008
COMMERCIAL TELLER
Community Bank and Trust
11.2004 - 06.2006
High School Diploma -
Midway High School
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