Casey Blaik
New Castle,PA
Summary
Creative professional. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Sugar cookie artist
Self employed
New Castle
01.2020 - Current
- Create custom sugar cookies for any occasion.
- Manage customer communications.
- Maintain an organized excel sheet to track orders, payments and pick up dates.
- Maintain fresh ingredients per order.
- Clean and organize all areas used for baking and decorating process.
Customer Service Concierge
UPMC
New Castle, Pennsylvania
02.2025 - 08.2025
- Collected payments, handled claims, routed calls, answered policy questions.
- Assisted members with scheduling appointments with various providers.
- Verified patient information and updated records in hospital systems.
- Provided excellent customer service through active listening skills.
Sales Consultant
Progressive
New Castle, PA
09.2019 - 04.2021
- Effectively managed a high-volume of inbound sales calls
- Consistently hit sales goals each month selling auto and property insurance
- Received rewards and recognition several times for exceptional performance
- Educated customers about the quality of products offered by the company
Personal Account Representative
State Farm Insurance
New Castle, PA
02.2016 - 07.2019
- Answered customer calls regarding billing, coverage, and claim status.
- Prepared quotes for auto, home, and life insurance products.
- Educate customers about their insurance policies and the coverage's available to them
- Generated leads through cold calling, networking events, referrals.
Education
High School Diploma -
Shenango High School
New Castle, PASkills
- Accurate and detailed
- Excellent communication skills
- Insurance Sales
- Customer service-oriented
- Excellent planner and coordinator
- Professional phone etiquette
- Custom order design
Certification
- Driver's License
- Life & Health Insurance License
- Property & Casualty License
Timeline
Customer Service Concierge
UPMC
02.2025 - 08.2025
Sugar cookie artist
Self employed
01.2020 - Current
Sales Consultant
Progressive
09.2019 - 04.2021
Personal Account Representative
State Farm Insurance
02.2016 - 07.2019
High School Diploma -
Shenango High School