Casey B. McPhail
Pawtucket,RI
Summary
Detail-oriented Administrative Assistant with experience in managing clerical operations and enhancing office efficiency. Proven ability to coordinate documents, handle correspondence, and oversee deliveries. Core competencies include strong communication skills, adept team leadership, and relationship-building. Committed to contributing to operational excellence within a forward-thinking organization.
Overview
19
19
years of professional experience
Work History
Registration Clerk
Grieco Enterprises
Seekonk, MA
09.2022 - Current
- Provided assistance with completion of paperwork related to the registration process.
- Processed customer payments and updated billing records.
- Researched discrepancies in customer accounts and took appropriate action to resolve issues.
- Monitored dealer inventory levels to ensure timely billing of products sold.
- Performed periodic audits of accounting documents for accuracy and completeness.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Ensured accuracy in paperwork submitted to DMV for registrations.
- Submitted official documentation for sales tax reimbursements with state institutions.
- Collaborated with finance and sales teams to verify documentation accuracy.
- Managed private confidential customer information.
Food Service Worker
Aramark Food Service
Pawtucket, RI
01.2015 - Current
- Certified Serv-Safe and maintain local and federal food safety standards
- Serve hundreds of students and teachers as well as public events
- Set up, breakdown, cleaning, maintenance, and stocking
Member Service Representative
Provant Health
East Greenwich, RI
01.2018 - 01.2020
- Customer service position where I helped navigate through portals and assisted with questions and claims
- Kept all inquiries and helped research claims through database
- Assisted new and current employees with new directives or notices
Front of House
Vinny T's Restaurant Group
Seekonk, MA
01.2008 - 01.2015
- Customer service
- Busser, Food Runner, Host and Food Server
- Built sales and guest loyalty
Medical Billing
Lighthouse MD
Providence, RI
01.2006 - 01.2008
- AR Accounts for doctors office
- Problem solving with insurance companies to get claims paid
Education
Completed 2 years undergrad - general studies
Community College of Rhode Island
Lincoln, RI01.2000
4 year College Prep Degree -
Durango High School
Las Vegas, NV01.1997
Skills
- Insurance Billing Proficiency
- Coding
- Payment processing
- Office organization
- Problem-solving
- Verbal and written communication
- Protection of Sensitive Client Information
Hobbies and Interests
- Childcare
- Cooking
- Baking
- Party Planning
- Music
Timeline
Registration Clerk
Grieco Enterprises
09.2022 - Current
Member Service Representative
Provant Health
01.2018 - 01.2020
Food Service Worker
Aramark Food Service
01.2015 - Current
Front of House
Vinny T's Restaurant Group
01.2008 - 01.2015
Medical Billing
Lighthouse MD
01.2006 - 01.2008
Completed 2 years undergrad - general studies
Community College of Rhode Island
4 year College Prep Degree -
Durango High School
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