Summary
Overview
Work History
Skills
Timeline
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CASEY BOONE

Woodlawn,VA

Summary

Dynamic Human Resources Professional with a proven track record in talent acquisition and employee engagement. Expert in payroll administration and fostering team building, I successfully reduced attrition rates while enhancing communication and morale through innovative recognition programs. Adept at thriving in high-pressure environments, I drive performance and productivity.

Overview

21
21
years of professional experience

Work History

Career Development Manager

Sun State International
Tampa, FL
04.2022 - 02.2025
  • Lead in employee engagement to reduce the attrition rate.
  • Provide detailed instructions for job responsibilities, safety protocols, and company guidelines to new employees.
  • Improve moral and management communication by creating employee recognition and reward practices.
  • Write interesting, eye-catching story headlines, and summaries for the monthly station newsletter.
  • Served as a link between management and employees by handling questions, interpreting, and administering contracts, and helping to resolve work-related problems.
  • Searched for qualified job candidates using computer databases, media advertisements, or employee referrals.
  • Planned and coordinated events to promote employee appreciation.
  • Administered employee benefits and led the open enrollment process, informing and coaching employees.
  • Served as the primary contact for any questions or concerns about the organization's payroll process and procedures, and processed payroll for over 200 employees.
  • Maintained and updated employee records, including salaries, deductions, garnishments, and bonuses.
  • Prepared reports related to payroll activities, such as taxes, benefits, and vacation accruals.
  • Lead investigations and administer discipline that would, at times, result in termination.
  • Record and submit workers' compensation claims.

Operations Manager

FedEx Ground
Palmetto, FL
02.2019 - 03.2022
  • Lead in employee engagement to reduce the attrition rate
  • Train and motivate warehouse staff to meet tight schedules, and demanding performance targets.
  • Provide detailed instructions for job responsibilities, safety protocols, and company guidelines to new employees.
  • Increase productivity through cross-training and through the training of both current employees and new hires.
  • Motivate staff to accomplish challenging objectives quickly, to meet strict schedules.
  • Write interesting, eye-catching story headlines, and summaries for the monthly station newsletter.
  • Recruit new employees to increase the warehouse staff.
  • Prepare and maintain accurate employment records for all employees.
  • Liaise between employees and senior leadership to address inquiries, and foster problem resolution.

Client Service Associate

UBS
Nashville, TN
09.2012 - 02.2018
  • Managed over 50 ultra-high-net-worth private banking relationships, ensuring all accounts are maintained, and personal bills are paid.
  • Prepared and maintained tax documents to submit to CPAs for quarterly and yearly tax filing.
  • Arrange flight, hotel, and vacation itinerary arrangements for private wealth clients and business trips for financial advisors.
  • Organized various gatherings for clients including lunches and meetings.
  • Delivered a high level of service to clients to both maintain and extend the relationship for future business opportunities.
  • Communicated information to customers about product quality, value, and style.
  • Personal Assistant to Lead Financial Advisor.

Human Resource Specialist Sr/Benefits

Vanderbilt University
Nashville, TN
09.2009 - 10.2011
  • Process and oversee all employee health benefit elections.
  • Audit and manage changes to health benefit premiums to ensure the accuracy of premium deductions.
  • Assist other HR processing employees and VU departments with escalated employee human resource issues.
  • Oversee the processing aspect of the yearly Open Enrollment period.
  • Research and work with insurance vendors on escalated issues.

Human Resource Specialist Sr/Customer Service

Vanderbilt University
Nashville, TN
03.2004 - 09.2009
  • Responsible for handling and overseeing customer service issues related to employee benefits and payroll.
  • Handle all insurance vendor contacts for issues with employee insurance.
  • Present and lead benefits training classes, update the customer service training manual, and assist in new employee orientation.
  • Delivered an exceptional level of service to each customer by listening to their concerns and answering their questions.

Skills

  • Client and staff rapport
  • Talent acquisition
  • Payroll administration
  • Employee engagement
  • Staff training and development
  • Event planning
  • Team building
  • Succession planning
  • Office Administration
  • MS Office proficiency
  • High-pressure environments
  • Performance management

Timeline

Career Development Manager

Sun State International
04.2022 - 02.2025

Operations Manager

FedEx Ground
02.2019 - 03.2022

Client Service Associate

UBS
09.2012 - 02.2018

Human Resource Specialist Sr/Benefits

Vanderbilt University
09.2009 - 10.2011

Human Resource Specialist Sr/Customer Service

Vanderbilt University
03.2004 - 09.2009

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CASEY BOONE