Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Generic

CASEY BOYETTE

UCC Lead TSR (Utilities)
Wilson,NC

Summary

Innovative leader of a diverse team responsible for monitoring dispatch and call center operations, consistently praised by management for providing high-level technical and professional leadership to my team and establishing positive relationships with other teams in our organization. Highly effective relationship-builder, articulate communicator, and innovative thinker. Expert in troubleshooting complex issues, and dedicated to enabling team members to reach their maximum potential.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

UCC LEAD TSR (Utilities)

City Of Wilson
Wilson, NC
06.2014 - Current
  • Currently acting as interim supervisor while position is vacant
  • Manage all dispatch operations for City of Wilson services including electric transmission and distribution network, water distribution and reclamation system, natural gas transmission and distribution system, solid waste management, and street maintenance.
  • Develop and update operational procedures and best practices in coordination with all other City of Wilson division leaders
  • Responsible for training, scheduling, and supervision of all dispatchers as part of the City of Wilson 24/7 Unified Communications Center (UCC)
  • Responsible for developing and implementing ERP's regarding dispatch preparedness for major event and outage response.
  • System administrator for Outage Management (OMS), Customer Relations (CRM), and Emergency Response (ERM) systems utilized by multiple departments to record and manage outage response, normal work operations, and digital customer engagement.
  • Assist in hiring, training, scheduling, and managing for call-center staff of 15+ employees.

ELECTRIC SUBSTATION TECH LEVEL 2

City Of Wilson
Wilson, NC
06.2012 - 06.2014
  • Led team of 5 employees, overseeing substation maintenance and operations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Construct, test, maintain, and repair substation relay and control systems.
  • Inspect and test equipment and circuits to identify malfunctions or defects, using wiring diagrams and testing devices such as ohmmeters, voltmeters, or ammeters.
  • Open and close switches to isolate defective relays; then perform adjustments or repairs.
  • Consulted manuals, schematics, wiring diagrams and engineering personnel to troubleshoot and solve equipment problems and determine optimum equipment functioning.
  • Prepare and maintain records detailing tests, repairs, and maintenance.
  • Repair, replace, and clean equipment and components such as circuit breakers, brushes, and commutators.
  • Schedule and supervise the construction and testing of special devices and the implementation of unique monitoring or control systems.
  • Set forms and pour concrete footings for installation of heavy equipment.

ELECTRIC LINE TECHNICIAN LEVEL 2

City of Wilson
Wilson, NC
05.2011 - 06.2012
  • Open switches or attach grounding devices to remove electrical hazards from disturbed or fallen lines or to facilitate repairs.
  • Install, maintain, and repair electrical distribution and transmission systems, including conduits, cables, wires, and related equipment, such as transformers, circuit breakers, and switches.
  • Identify defective sectionalizing devices, circuit breakers, fuses, voltage regulators, transformers, switches, relays, or wiring, using wiring diagrams and electrical-testing instruments.
  • Dig holes, using augers, and set poles, using cranes and power equipment.
  • Lay underground cable directly in trenches, or string it through conduit running through the trenches.
  • Cut trenches for laying underground cables, using trenchers and cable plows.
  • Responded to emergencies and outages that required additional labor and assistance for repairs.
  • Worked on both dead and energized lines.

ELECTRIC LINE TECHNICIAN LEVEL 1

City of Wilson
Wilson, NC
08.2008 - 05.2011
  • Adhere to safety practices and procedures, such as checking equipment regularly and erecting barriers around work areas.
  • Climb poles or use truck-mounted buckets to access equipment.
  • Install, maintain, and repair electrical distribution and transmission systems, including conduits, cables, wires, and related equipment, such as transformers, circuit breakers, and switches.
  • Drive vehicles equipped with tools and materials to job sites.
  • Coordinate work assignment preparation and completion with other workers.
  • Assisted Journeyman Lineman with work to learn trade and practice techniques.
  • Installed and maintained overhead pole components and Underground Residential Distribution (URD) equipment.
  • Traveled to assist other utilities as part of disaster recovery response following widespread destruction resulting from storms and wildfires.
  • Used climbers, bucket lifts and safety equipment for work at heights reaching as much as 100 feet above ground.

Education

Associate of Science - Electrical Engineering

WILSON COMMUNITY COLLEGE
Wilson, NC
08.2008 - 05.2012

Skills

    Call-center Leadership

undefined

Software

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

AS400

Datavoice OMS

Accela CRM

Interests

Volunteering

Community Service

Timeline

UCC LEAD TSR (Utilities)

City Of Wilson
06.2014 - Current

ELECTRIC SUBSTATION TECH LEVEL 2

City Of Wilson
06.2012 - 06.2014

ELECTRIC LINE TECHNICIAN LEVEL 2

City of Wilson
05.2011 - 06.2012

Associate of Science - Electrical Engineering

WILSON COMMUNITY COLLEGE
08.2008 - 05.2012

ELECTRIC LINE TECHNICIAN LEVEL 1

City of Wilson
08.2008 - 05.2011

Similar Profiles

CREATE PROFILE
CASEY BOYETTEUCC Lead TSR (Utilities)