Casey Brennan
Hillsborough ,NH
Summary
Highly organized, adaptable, and detail oriented administrative worker with over 10 years of experience in front end customer engagement. Highly effective at working with clients/customers of all levels and backgrounds.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Inpatient Financial Counselor/Cashier
St.Joseph Hospital/ Ensemble Health Partners
Nashua, NH
02.2020 - Current
- Run daily report and hold daily “In House Review” call to monitor and track high risk accounts to prevent claim errors/loss of payment to facility
- Balance deposits and cash boxes for all departments within Patient Access to ensure accuracy.
- Ensure that all insurance information, demographic information, and necessary signatures are obtained and entered into patient accounts accurately
- Obtain insurance benefit information for all inpatient and observation admissions to create estimates for each patient.
- Review estimates with patients, process payments, provide information on financial assistance programs, payment arrangement options, and refer patients to financial resources as needed, while maintaining a positive patient experience.
- Assist “walk in” patients with various issues and concerns including bill payment, payment arrangements, and general billing concerns (incorrect billing and/or customer service escalations)
- Set quarterly goals aiming to improve operational efficiency, patient satisfaction, and staff morale.
- Meet and often exceed monthly collection and productivity goals.
Program Eligibility Specialist
MedAssist Solutions
Nashua, NH
02.2018 - 02.2020
- Reviewed hospital census for self-pay and underinsured patients.
- Screened patients bedside and over the phone to determine eligibility for assistance programs: Medicaid Medical Assistance Program, Medicaid Long Term Care Programs, and Hospital Financial Assistance Program.
- Assisted patients through Healthcare.gov enrollment process during open enrollment and special enrollment periods.
- Submitted assistance applications and necessary documentation on patients' behalf and acted as patients' authorized representative.
- Communicated with patients/family members in order to gather all documentation requested by the state and/or hospital.
- Communicated with DHHS case workers, hospital case management and other hospital staff regarding patients' eligibility status for assistance programs.
- Kept updated notes in patient's account(s) to show the progress throughout application process.
- Followed applications through to point of determination.
- Added appropriate coverages to patients' account(s) to be billed.
- Trained new staff members.
Personal Caregiver
Home Care Assistance of New Hampshire
Bedford, NH
11.2017 - 02.2018
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Worked with supervisory medical staff to review cases and improve care.
- Reported any changes or incidents involving clients.
- Performed housekeeping duties for clients in their homes.
- Created trusting and comforting relationships with clients.
- Assisted clients with bathing, oral hygiene, and grooming as needed.
- Found creative ways to engage clients in mind strengthening activities.
Caregiver
Lilac View Assisted Living Facility
Rochester, NH
07.2016 - 02.2018
- Assisted residents with bathing, oral hygiene, and grooming.
- Prepared and served meals and snacks to residents.
- Maintained a clean, healthy, and safe environment.
- Worked with staff efficiently to complete all necessary tasks.
- Engaged in activities and conversations with patients to sustain quality of life.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Documented information in patient charts and communicated status updates or changes.
- Performed housekeeping duties.
- Trained new employees.
Administrator
Desiree's Place: Assisted Living Home
Rochester, NH
07.2014 - 03.2016
- Maintained accurate records of resident care, condition, progress, and concerns.
- Assisted in resolving and satisfying residents' requests and internal operational issues.
- Scheduled and accompanied residents to medical appointments.
- Hired and maintained staff.
- Oversaw staff productivity and efficiency.
- Submitted payroll weekly.
- Conducted monthly in-services.
- Confirmed accurate completion of forms/reports for the admission, transfer, and/or discharge of each resident.
- Ensured that the facility maintained compliance within state inspection guidelines.
Administrator Assistant
Lilac View Assisted Living Facility
Rochester, NH
02.2014 - 07.2014
- Completed clerical duties, such as word processing, data entry, answering phone, and filing.
- Oversaw staff productivity and efficiency.
- Trained new staff members.
- Reported any unusual circumstances in the residents' condition or environment.
- Scheduled and accompanied residents to medical appointments.
- Monitored inventory of household supplies and ran daily errands.
- Monitored expiration of medical supplies and medication.
- Managed vendors, organization, and upkeep.
- Distributed employee notices and mail through the facility.
- Assisted in ensuring that the facility-maintained compliance within state inspection guidelines
Caregiver
Our Place Inn Time: Assisted Living Home
Farmington, NH
01.2013 - 02.2014
- Assisted residents with bathing, oral hygiene, and grooming.
- Prepared and served meals and snacks to residents.
- Maintained a clean, healthy, and safe environment.
- Engaged in activities and conversations with patients to sustain quality of life.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Documented information in patient charts and communicated status updates or changes.
- Performed housekeeping duties.
- Trained new employees.
Education
High School Diploma -
Nute High School
Milton, NH06.2012
LNA Certification -
Creteau Vocational Center
Rochester, NH06.2012
Skills
- Organization
- Digital literacy
- Proactive mindset
- Problem solving/Critical thinking
- Interpersonal skill
- Knowledgeable in Microsoft Programs (Excel, Word, etc)
Certification
Certified Revenue Cycle Representative (CRCR) -2024
Timeline
Inpatient Financial Counselor/Cashier
St.Joseph Hospital/ Ensemble Health Partners
02.2020 - Current
Program Eligibility Specialist
MedAssist Solutions
02.2018 - 02.2020
Personal Caregiver
Home Care Assistance of New Hampshire
11.2017 - 02.2018
Caregiver
Lilac View Assisted Living Facility
07.2016 - 02.2018
Administrator
Desiree's Place: Assisted Living Home
07.2014 - 03.2016
Administrator Assistant
Lilac View Assisted Living Facility
02.2014 - 07.2014
Caregiver
Our Place Inn Time: Assisted Living Home
01.2013 - 02.2014
High School Diploma -
Nute High School
LNA Certification -
Creteau Vocational Center
Certified Revenue Cycle Representative (CRCR) -2024
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