Summary
Overview
Work History
Education
Skills
Timeline
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Casey Brown

Gilmer,TX

Summary

Dynamic professional with a strong work ethic and expertise in branch operations management, demonstrated at East Texas Professional Credit Union. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in fostering relationships and leading teams, ensuring compliance while driving innovative solutions for improved service delivery.

Overview

20
20
years of professional experience

Work History

Branch Coordinator

East Texas Professional Cedit Union
11.2015 - Current
  • Maintained scheduling for branch to keep shifts appropriately staffed.
  • Developed strong relationships with members by offering personalized service tailored to their needs.
  • Balanced operational awareness with member focus.
  • Remained calm and professional in stressful situations.
  • Ensured compliance with company policies, procedures, and regulatory requirements at all times.
  • Conducted performance evaluations for staff members, providing constructive feedback on areas needing improvement.
  • Coordinated staff schedules for optimal coverage during peak business hours.
  • Maintained friendly and professional member interactions.
  • Maintained a clean, organized, and professional environment for both members and employees.
  • Complied with regulatory guidelines and requirements.
  • Oversaw financial transactions to maintain accuracy in accounting records and reduce discrepancies.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased member satisfaction with prompt resolution of issues and concerns.
  • Examined member loan applications for loan approvals and denials.
  • Supported the development of innovative solutions that improved overall member experience.
  • Submitted loan applications to underwriter for verification and recommendation.

Store Trainer

Brookshire Grocery
06.2011 - 11.2015
  • Encouraged employee accountability through a structured reward system that recognized top performers and incentivized ongoing improvement efforts.
  • Aligned individual training objectives with broader store goals, ensuring each team member understood their role in contributing to overall success and were equipped with the knowledge necessary to excel.
  • Enhanced customer satisfaction by delivering personalized in-store training sessions to address specific needs and preferences.
  • Fostered a positive company culture through team-building exercises and open communication channels during training sessions.
  • Streamlined onboarding process for new hires, reducing time spent on initial orientation and ensuring a smoother transition into their roles.

Supervisor

Bealls
04.2005 - 06.2011
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Cascade High School
Everett, WA

Skills

  • Branch operations management
  • Excellent work ethic
  • Customer service

Timeline

Branch Coordinator

East Texas Professional Cedit Union
11.2015 - Current

Store Trainer

Brookshire Grocery
06.2011 - 11.2015

Supervisor

Bealls
04.2005 - 06.2011

Cascade High School

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Casey Brown