Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Casey Burke

Mount Pleasant,WI

Summary

Presently, I am a customer-centric barista with exceptional interpersonal and sales abilities. I am passionate about crafting personalized customer experiences by offering specialty beverages and sharing extensive coffee knowledge. I am also a licensed cosmetologist with over 18 years of experience, during which I have cultivated a loyal clientele and recognized the significance of keeping on top of the latest trends and delivering outstanding customer service to foster loyalty. Furthermore, I have consistently endeavored to contribute to my community through volunteer work. My experience as an assistant manager at Hollywood Video has provided me with transferrable skills that I have applied in every subsequent role.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
10.2022 - Current
  • Pleasantly interacted with customers during peak periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.
  • Adhered to Starbucks cleanliness standards for both work and customer areas.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Defined clear targets and objectives and communicated to other team members.
  • Responsible for distribution of tipped wages.
  • Winner of the District Barista Championship 2024

Master Stylist

Ulta Salon
11.2012 - 12.2018
  • Managed bookings of appointments and created strong clientele.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Promoted business through marketing initiatives and use of social media.
  • Stayed current on latest trends to keep up with demand.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Assistant Manager

Hollywood Video
08.2007 - 07.2010
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Cosmetology - Cosmetology

Tricoci University of Beauty Culture LLC
Libertyville, IL
08.2008

High School Diploma -

Zion Benton Township Highschool
Zion, IL
2007

Skills

  • Active listener
  • Exceptional customer service
  • Cash Handling
  • Issue Resolution
  • Employee Scheduling

Accomplishments

  • Finalist 2024 District Barista Championship.

Certification

  • Certified Cosmetologist

Interests

My current interests include gardening, reading, and volunteering,

Timeline

Barista

Starbucks
10.2022 - Current

Master Stylist

Ulta Salon
11.2012 - 12.2018

Assistant Manager

Hollywood Video
08.2007 - 07.2010

Cosmetology - Cosmetology

Tricoci University of Beauty Culture LLC

High School Diploma -

Zion Benton Township Highschool

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Casey Burke