Casey Burton
Boston,MA
Summary
Strategic professional with background in cultivating and nurturing high-value partnerships. Experience includes identifying potential partners, developing mutually beneficial strategies, and managing relationships to drive growth and revenue. Strengths lie in strategic thinking, negotiation skills, relationship management, and ability to influence key stakeholders. Previous roles have demonstrated significant impact in fostering collaborative relationships that enhance business performance and competitive positioning. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Strategic Partner Manager II
Nextiva
Northeast-Mid Atlantic
01.2022 - Current
- Developed and executed strategies for recruiting, onboarding, and managing channel partners.
- Cultivated strong relationships with partners to drive revenue growth and meet sales targets.
- Collaborated with cross-functional teams to ensure effective partner enablement and support.
- Analyzed market trends to identify new partnership opportunities and mitigate threats.
- Facilitated negotiations to establish mutually beneficial agreements with stakeholders.
- Coordinated joint marketing campaigns to enhance brand visibility and partner engagement.
- Monitored performance metrics to evaluate partnerships against business objectives.
- Conducted presentations to educate partners on product features and benefits.
National Account Manager
Cogent Communications
Boston, MA
01.2021 - 01.2022
- Specialized in account management for mid-market to Fortune 500 companies in North America and abroad.
- Established and upgraded Dedicated Internet Access networks to enhance client connectivity.
- Managed data center integrations with colocation services to improve operational efficiency.
- Prospected and nurtured approximately 300 accounts monthly to drive engagement.
- Developed strategic relationships with key national accounts, fueling business growth.
- Negotiated contract terms to secure favorable outcomes for clients and organization.
- Collaborated with cross-functional teams to deliver tailored solutions for diverse client needs.
- Conducted regular business reviews to evaluate client satisfaction and address evolving requirements.
Sales Operations Manager/ Marketing Content Coordinator
Hill Partners, Inc
Weymouth, MA
03.2019 - 06.2020
- Managed and organized sales team through development of sales plans and individual targets.
- Optimized CRM for enhanced data tracking and insights, boosting sales performance.
- Streamlined sales processes to improve operational efficiency across departments.
- Developed training materials for onboarding new team members in sales procedures.
- Analyzed sales data to identify trends, informing strategic decision-making.
- Facilitated communication between sales, marketing, and customer service teams for seamless operations.
- Implemented improvements to reduce bottlenecks in order fulfillment processes.
- Collaborated with cross-functional teams to enhance coordination and resolve issues efficiently.
MDU Account Manager
Cox Communications
Warwick, RI
07.2013 - 02.2019
- Expanded Cox footprint by fostering strong relationships with property managers and leasing agents.
- Promoted brand loyalty to tenants through strategic marketing initiatives.
- Up-sold tenants on additional cable packages and Cox features like home automation.
- Served as company representative, resolving customer issues seven days a week.
- Organized on-site events to enhance customer appreciation and awareness.
- Achieved Top 25 Agent status in 2014/2015 Winner's Circle.
- Recognized 20 times as Best of the Best for monthly top performance.
- Managed client relationships, ensuring high satisfaction and long-term retention.
Account Manager
MSDI
Pembroke, MA
06.2011 - 07.2013
- Executed new customer acquisitions and upselling through targeted calling and email campaigns.
- Maintained quarterly sales quotas to drive revenue growth.
- Oversaw customer training, organized marketing events, and attended industry trade shows to boost interest in MIDS.
- Collaborated with engineering team to coordinate maintenance calls and conduct technical demonstrations.
- Updated IT certifications with EMC, Quest, Falconstor Dell, Net App, and VMware.
- Managed client relationships to ensure satisfaction and foster loyalty.
- Coordinated project timelines to meet client expectations and deliverables.
- Analyzed client feedback to enhance services and address concerns.
Broadband Sales Professional
Comcast
Plymouth, MA
12.2007 - 08.2010
- Executed inbound sales for Comcast services, including television and high-speed internet.
- Managed customer life cycle from initial contact to installation and billing.
- Achieved minimum of 80 calls daily while meeting various performance metrics.
- Engaged customers to assess needs and recommend appropriate services.
- Tracked customer interactions and follow-ups using CRM software.
- Resolved inquiries and complaints swiftly to enhance customer satisfaction.
- Conducted competitive analysis to refine sales strategies and improve outcomes.
- Participated in training on new products and contributed to process improvement initiatives.
Customer Care/Sales
Verizon Wireless
Kingston, MA
11.2006 - 11.2007
- Handled in-person customer inquiries regarding billing, insurance, new service, and technical questions.
- Opened and closed store operations to maintain smooth functionality.
- Leveraged deep product knowledge to match customers with optimal solutions for price and functionality.
- Completed weekly training and certification tests to stay current with technology developments.
- Assisted in conducting weekly inventory audits, stocking, and ordering products as needed.
- Executed day-to-day responsibilities accurately while promoting team efficiency.
- Collaborated with diverse coworkers to solve product-related issues and achieve common goals.
- Resolved customer problems promptly, ensuring high levels of satisfaction through friendly service.
Education
Bachelor of Science - Business Administration And Management
Bridgewater State University
Bridgewater, MA05-2009
Skills
- Partner management and account oversight
- Market analysis and data insights
- Negotiation and contract strategies
- Performance monitoring and improvement
- Channel development and optimization
- Sales strategy and execution
- Customer engagement and relationship building
- Cross-functional collaboration and teamwork
- Data analysis and interpretation
- Communication skills and stakeholder engagement
- Problem solving and conflict resolution
- Training development and facilitation
- Industry expertise and knowledge sharing
- Data-driven decision making and analytics
- Influencer engagement and partnership cultivation
- Satisfaction tracking and feedback analysis
- Strategic planning and execution
- Key client relationships management
- Business development and growth strategies
- Strategic partnerships and alliances
- Multitasking capacity and efficiency
- Effective leadership and team management
- Self-motivation and initiative-taking
- Adaptability to change and challenges
- Time management and prioritization skills
- Professionalism in business interactions
Accomplishments
Accolades/Awards
- Exceeded Quota FY23/FY24 / FY 25 Q1 Q2
- Winner Quota Buster awards FY 23 Q1 Q2 Q3 Q4 FY 24 Q1 Q2 Q3 Q4 FY 25 Q1
- Rolling Average of 135% to plan
- 2 time Winner's Circle Recipient (Top 25 Agent in the Country 2014/2015 )
- 20 time Best of the Best Winner (Top 10 Agent that Month)
Timeline
Strategic Partner Manager II
Nextiva
01.2022 - Current
National Account Manager
Cogent Communications
01.2021 - 01.2022
Sales Operations Manager/ Marketing Content Coordinator
Hill Partners, Inc
03.2019 - 06.2020
MDU Account Manager
Cox Communications
07.2013 - 02.2019
Account Manager
MSDI
06.2011 - 07.2013
Broadband Sales Professional
Comcast
12.2007 - 08.2010
Customer Care/Sales
Verizon Wireless
11.2006 - 11.2007
Bachelor of Science - Business Administration And Management
Bridgewater State University
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