CASEY BYRD
Clayton,NC
Summary
Knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Emergency Response Team Technician
UNC Rex Hospital
01.2024 - Current
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Provided emotional support for patients and families during times of stress and uncertainty.
- Educated patients on self-care techniques, empowering them to take control of their health management.
Health Care Tech 2
Cherry Hospital
05.2020 - 11.2023
- I work on the psych intensive care unit
- Work with the hospitals most aggressive patients
- Preform Q15 checks on the patients
- Do vital signs when needed
- Help patients with their ADL’s
- Educate patients on different coping skills to help better manage their anger and mental illnesses
- Assist nurses with anything that they would need
- Making sure that patient care is the most important on the unit
- Help to maintain client treatment schedule
- Monitor and report all client challenges to clinical team
- Recognize crisis situations and provide appropriate interventions/de-escalation
- Be able to have positive, professional relationships with staff, clients, and visitors
- Perform job functions within the organization’s structure and per company protocol
Lead Supervisor
41 North Coffee Co.
05.2018 - 05.2020
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules
- Coached and mentored staff members by offering constructive feedback
- Executed new training initiative to improve skills and develop leaders from within
- Organized service and seating areas
- Provided customers with product details such, as coffee blends and preparation descriptions
- Listened to customer desires and needs to recommend optimal products
- Greeted guests with pleasant smile and superior customer service
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Resolved customer disputes with tact and professionalism
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Cleaned and sanitized work areas, utensils and equipment
- Received and accurately processed customer payments.
Cashier
Target
10.2017 - 05.2018
- Processed customer payments quickly and returned exact change and receipts
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
- Welcomed customers, offering assistance to help find necessary store items
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Helped customers find specific products, answering questions and offering advice.
Sales Associate
General Nutrition Centers Inc.
02.2017 - 09.2017
- Sold various products by explaining unique features and educating customers on proper usage
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted customers by finding needed items and checking inventory for items at other locations.
Education
No Degree - Nursing Assistant
Johnston Community College
Smithfield, NCHigh School Diploma -
Corinth Holders High School
Wendell, NC06.2017
Skills
- Issue and conflict resolution
- Effective team player
- Detail-oriented
- Organized
- High-energy attitude
- Time management
- Strong communication skills
- Patient relations
- Mental Health Care
- Crisis Intervention
- Psychiatric Disorders
- Patient Intervention
- Therapeutic Exercise
- Charting and Clinical Documentation
- Maintaining Safety Standards
- Activity Monitoring
- Residential Mental Health
- Treatment Planning
- Patient Observation
- Safety Behaviors
- HIPAA Requirements
- Patient Admission
- Nursing Assistance
Certification
- Certified Nursing Assistant
- CPI
- CPR
Timeline
Behavioral Emergency Response Team Technician
UNC Rex Hospital
01.2024 - Current
Health Care Tech 2
Cherry Hospital
05.2020 - 11.2023
Lead Supervisor
41 North Coffee Co.
05.2018 - 05.2020
Cashier
Target
10.2017 - 05.2018
Sales Associate
General Nutrition Centers Inc.
02.2017 - 09.2017
No Degree - Nursing Assistant
Johnston Community College
High School Diploma -
Corinth Holders High School
- Certified Nursing Assistant
- CPI
- CPR
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