Casey Callender

• Prepared patients for examination by measuring weight, temperature, heart rate, and blood pressure and reporting patient history summary.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Prepared and administered medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by a physician .
• Called and electronically submitted patient prescriptions and refills to pharmacies.
• Managed all pre-surgical patients in office, ensuring that all pre-surgery paperwork was completed in timely manner for patient surgeries. Reviewed incoming and outgoing patient cases, emails, surgical forms, documents, and phone calls regarding surgical clearances.
• Trained new employees to become familiar with medical assistant job duties involved at Family Medical Center.
• Cross-trained in both front (check in and check out) and back office (phone room) duties, processed mail, scanned documents in patient charts, managed patient/doctor messages and calls, and important patient paperwork (Medical leave/Insurance/Unemployment/Surgical).
• Adapted to frequent schedule and duty placement changes due to short staffing and call-ins.
• Supported supervisor with roles and duties while out of the office.

Performed daily janitorial duties for dealership, offices and showrooms. Cleaned and stocked employee and customer bathrooms; cleaned toilets, sinks, mirrors, walls, base boards, and doors. Filled soap, paper towel, and toilet paper dispensers.

Cafeteria cleaning and stocking; cleaned inside and outside of stove, cupboards, microwaves and refrigerators, cleaned counters, tables and chairs, swept, vacuumed, and mopped all floors, disposed of outdated food and drinks and removed garbage.

Showroom cleaning; swept, mopped, and buffed all showroom floors, vacuumed rugs, cleaned inside and outside windows, entry doors, removed garbage, cleaned tables, chairs, and desks. Organized and stocked brochure area, cleaned, stocked, and organized coffee area and supplies.

Cleaned, organized, and stocked items in supply room, performed errands to include; laundry mat runs to wash soiled cleaning cloths and towels, office and cleaning supply runs, and fuel runs, with company credit card. Periodically answered phone calls and performed other duties as required.

Performed inside RV cleaning and detailing; cleaned walls, ceilings, floors, windows, appliances, toilets, sinks, tubs, counters, fabric seating, cupboards, and cleaned and detailed drivers dashboards, compartments, and panel components. Required to maintain and follow a weekly RV delivery schedule and follow timeline for punctual purposes.

Managed client accounts, built and maintained client relationships, opened and closed customer accounts, maintained customer records, resolved product and service problems by clarifying customers complaints, determining the cause of the problem, selecting and explaining the best soulution to solve the problem, and expediting the correction or adjustment, and followed up to ensure resolution.

Maintained financial accounts by processing customer adjustments, recommended potential products and/or services to management by collecting and analyzing customer needs, prepared product and service reports by collecting and analyzing customer information. Developed, implemented, and monitored training within the office.

• Generator Mechanic; Performed troubleshooting, repairs and maintained power generation equipment and engines by adjusting and/or replacing valves, carburetors, ignition points, alternators, regulators, and solenoids; performed maintenance services such as lubrication, oil changes, and radiator flushes; repaired small motor generators. Performed field and sustainment level maintenance on tactical utility, precise power generation sets, internal combustion engines and associated equipment.
• Team Leader; Managed care of five soldiers. As a leader, I had to ensure my soldiers were provided with proper individual training and maintained proper appearance and personal hygiene. Accountable for employee’s actions; provided guidance, resources, assistance and supervision necessary for employees to perform their duties. With my guidance and leadership, my employees were enrolled into college to further their careers, counseled monthly and exceeded their personal and military goals they set forth for themselves, and achieved the highest physical fitness standards set forth by our company.
• Physical Readiness Training Specialist; Challenged with scheduling and executing physical readiness training programs to ensure that my company/teammates were prepared to successfully perform their mission. Able to lead, train, motivate and inspire my company/teammates to cooperate; able to explain, demonstrate and know the best methods of presenting and conducting training; skilled in demonstrating and leading all physical readiness training exercises, drills and activities; ability to know and appreciate the physical and mental differences in my teammates.
• Inventory Specialist; Provided accurate identification of managed items of supply and assignment of proper stock numbers and/or part numbers, provided accurate reflection of current on-hand items and past demand, provided accurate stock recordings with efficient posting of physical inventory procedures, used replenishment actions to satisfy material requirements, provided effective and efficient use of storage space and used proper physical inventory planning, preparation, accuracy and integrity.
• Postal Orderly; Assigned to work at our installations post office and handled all change of address cards, sorted incoming and outgoing mail according to type and destination, retrieved letters and parcels and placed them in correct areas, inserted mail in appropriate slots in mail rack, loaded and unloaded mail trucks, and provided excellent customer service.
• Building Fire and Safety Representative; Assigned to inspect for hazards and proposed alternate procedures and equipment to reduce hazards that were inspected, met with the local public fire and safety officials to obtain the latest information on safety methods and inspection criteria, conducted safety training classes, and arranged for maintenance of safety equipment. Accounted for the safety of 120 soldiers/residents in one assigned building and 40 employers in another assigned building. Provided accurate knowledge of safety procedures to soldiers and employers.
• Key Control Custodian; Maintained all forms and records required for key control in assigned building, coordinated with key control officer for replacement of broken, defective, or compromised locks, issued out keys with appropriate forms, insured the adequate control of all keys and padlocks were accomplished in the assigned area, annotated all keys/locks on appropriate forms with key serial numbers, location of lock and number of keys maintained, and conducted key control inventory every 6 months of assigned keys. Managed duties to the highest standards and upon transferring my duty to the next key custodian, I was able to provide them with my knowledge and expertise to make the transition go smoothly and guarantee their success.