Casey Cantrell
Henderson,Nevada
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
Borracha Mexican Cantina
03.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Loyal Dog Pub
06.2018 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Helped management plan and serve bar menu exceeding customer expectations.
Hostess Server
Parlay Gastro Pub
01.2013 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Associate of Science - Hospitality Administration And Management
Nassau Community College
Garden City, NY06.2016
Skills
- Conflict and Complaint Resolution
- Table Bussing
- Covid Symptom Screening
- Dish Preparation
- Food Safety Oversight
- Performance Improvement
- Guest Relations Management
- Guest Satisfaction
- Billing and Payment Processing
- Dining Area Maintenance
- Food Sales and Promotion
- High-Volume Dining
Timeline
Server
Borracha Mexican Cantina
03.2019 - Current
Bartender
Loyal Dog Pub
06.2018 - 02.2019
Hostess Server
Parlay Gastro Pub
01.2013 - 06.2018
Associate of Science - Hospitality Administration And Management
Nassau Community College
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