Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Casey Cardwell

Springfield,MO

Summary

Reliable and dedicated professional with over 10 years of experience in customer service, office operations, and team leadership. After dedicating the past 8 years to raising my family, I'm excited to re-enter the workforce with sharpened multitasking, time management, and problem-solving skills. Known for my strong work ethic, respectful communication, and dependability, I'm ready to contribute to a team-focused, fast-paced environment, and grow with a company that values integrity, care, and consistency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Home Care Professional

Home Instead
Springfield, MO
01.2025 - Current
  • Provide compassionate, non-medical support to elderly clients in their homes
  • Assist with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting
  • Offer companionship and emotional support to promote mental well-being
  • Assist with light housekeeping, laundry, and meal preparation
  • Provide medication reminders and monitor client safety
  • Support clients with mobility, transfers, and fall prevention techniques
  • Maintain accurate daily records and communicate client updates to the office
  • Transport clients to appointments, errands, or social activities as needed
  • Follow individualized care plans and adapt services to meet evolving needs
  • Demonstrate patience, empathy, and professionalism in all interactions

Shipping and Receiving Clerk/Purchasing

Global Expedition Vehicles
Springfield, MO
12.2016 - 01.2018
  • As a Shipping and Receiving Clerk, I would verify and keep a record of all incoming and outgoing shipments and prepare items for shipment by performing the following duties to quality and productivity standards.
  • Unpack, examine, and route incoming shipments, reject damaged items, record shortages, and correspond with shippers to rectify damages and shortages. Receive and process all defective parts returned for replacement or credit.
  • Maintain inventory of shipping materials and supplies
  • Responsible for keeping an adequate supply of shipping materials on hand at all times.
  • Perform all computer functions necessary to track various aspects of goods.
  • Report defective materials or questionable conditions to my shop lead.
  • Maintain the work area in a clean and orderly condition and follow prescribed safety regulations
  • Required to make pick-ups and deliveries to our suppliers for parts and raw materials using the company truck.
  • As a Manufacturing Purchasing Agent, I would obtain requirements by verifying, preparing, and forwarding purchasing orders. Verify receipt of items and authorize payment.
  • Verifies purchase requisitions by comparing items requested to the master list, clarifying unclear items, and recommending alternatives.
  • Forward available inventory items by verifying stock and scheduling delivery.
  • Verifies receipt of items by comparing items received to items ordered, resolves shipments in error with suppliers.
  • Authorize payment for purchases by forwarding receiving documentation.
  • Keep information accessible by sorting and filing documents.
  • Attach the packing slip to the purchase order to show order has been fulfilled.

Store Associate/Cashier

Casey's General Store
Ozark, MO
08.2015 - 12.2016
  • As a Store Associate, I offered a variety of duties focused on assisting customers.
  • Greeting Customers
  • Count money in cash drawers at the beginning of the shift to ensure that amounts are correct and that there is adequate change
  • Running the register as a cashier providing change, and receipts.
  • Take orders for the Kitchen.
  • Maintain a clean and orderly check-out area
  • Restocking the shelves and cooler.
  • Calculate total payments received during a period, and reconcile this with total sales.

Branch Operations Manager

AAA Payday Advance
Springfield, MO
04.2012 - 08.2015
  • Directing all operational aspects including distribution, customer service, human resources, administration, and sales following the company objectives.
  • Providing training, coaching, development, and motivation for the staff.
  • Developing forecasts, financial objectives, and business plans.
  • Covered and looked after other locations in my district within reason.
  • Managed delinquent accounts with a sense of urgency.
  • Handled high dollar cash amounts by making withdrawals, nightly deposits, and audit staff draws at any given time to make sure money was accounted for.
  • Coordinated and overseen the daily duties of branch personnel.
  • Served as subject matter expert in operations and policies and provided leadership to store associates.
  • Recruit, interview, recommend for hire, oversee work of, and train one or more customer service Representatives.
  • Coordinate and maintain store staff schedules.
  • Ensured that my staff provided excellent and compliant customer service.

Branch Operations Manager

THE LOAN MACHINE
Springfield, MO
04.2007 - 12.2012
  • As a Branch Manager for a loan company, I directed all operational aspects including distribution, customer service, human resources, administration, and sales following the company's objectives.
  • Providing training, coaching, development, and motivation for staff personnel.
  • Developing forecasts, financial objectives, and business plans.
  • Covered and looked after other locations in my district within reason.
  • Managed delinquent accounts with a sense of urgency.
  • Handled high dollar cash amounts by making withdrawals, nightly deposits, and audit staff draws at any given time to make sure money was accounted for.
  • Coordinated and overseen the daily duties of branch personnel.
  • Served as subject matter expert in operations and policies and provided leadership to store associates.
  • Recruit, interview, recommend for hire, oversee work of, and train one or more customer service Representatives.
  • Coordinate and maintain store staff schedules.
  • Ensured that my staff provided excellent and compliant customer service.

Education

High school or equivalent - General Studies

Hillcrest High School
Springfield, MO
05.2006

Skills

  • Receptionist
  • Microsoft Office
  • Office Management
  • Outlook
  • Organizational Skills
  • Training
  • Leadership Experience
  • Medication management
  • Activities of daily living
  • Client transportation
  • Mobility support
  • Companionship provision
  • Emotional support
  • Compassionate caregiving
  • Alzheimer's care
  • Medical appointment coordination
  • Fall prevention
  • Meal preparation
  • Dementia care
  • Ambulation techniques

Certification

Driver's License

Personal Information

  • Visa Status: Authorized to work in the US for any employer
  • Driving License: Driver's License
  • Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Home Care Professional

Home Instead
01.2025 - Current

Shipping and Receiving Clerk/Purchasing

Global Expedition Vehicles
12.2016 - 01.2018

Store Associate/Cashier

Casey's General Store
08.2015 - 12.2016

Branch Operations Manager

AAA Payday Advance
04.2012 - 08.2015

Branch Operations Manager

THE LOAN MACHINE
04.2007 - 12.2012

High school or equivalent - General Studies

Hillcrest High School

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