Casey Cason
Overview
16
16
years of professional experience
2
2
Certification
Work History
Accounting/Customer Service Representative
Walmart
05.2020 - 12.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Manager
Walmart
05.2017 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cashier
Walmart
03.2016 - 05.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Monitored self-checkout systems and provided help in resolving complex problems.
Customer Service Representative
Sally Mae
03.2008 - 01.2009
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
No Degree - Medical Billing And Coding
DeVry University
Downers Grove, IL02.2024
No Degree - Medical Assisting
Cybertex Institute of Technology
Killeen, TX06.2014
Skills
- Complaint Resolution
- Product Knowledge
- Appointment Scheduling
- Data Entry
Certification
Certified Medical Assistant
Timeline
Accounting/Customer Service Representative
Walmart
05.2020 - 12.2023
Customer Service Manager
Walmart
05.2017 - 05.2020
Cashier
Walmart
03.2016 - 05.2017
Customer Service Representative
Sally Mae
03.2008 - 01.2009
No Degree - Medical Billing And Coding
DeVry University
No Degree - Medical Assisting
Cybertex Institute of Technology
Similar Profiles
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Rachel ChristopherRachel Christopher
Spark Driver at WalmartSpark Driver at Walmart
Nelly OrtizNelly Ortiz
Accounting/Customer Service Representative at Baker-Hughes, IncAccounting/Customer Service Representative at Baker-Hughes, Inc