Casey Cason
Overview
16
16
years of professional experience
2
2
Certification
Work History
Accounting/Customer Service Representative
Walmart
Killeen, TX
05.2020 - 12.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Manager
Walmart
Killeen, TX
05.2017 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Cashier
Walmart
Killeen, TX
03.2016 - 05.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Monitored self-checkout systems and provided help in resolving complex problems.
Customer Service Representative
Sally Mae
Killeen, TX
03.2008 - 01.2009
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Education
No Degree - Medical Billing And Coding
DeVry University
Downers Grove, IL02.2024
No Degree - Medical Assisting
Cybertex Institute of Technology
Killeen, TX06.2014
Skills
- Complaint Resolution
- Product Knowledge
- Appointment Scheduling
- Data Entry
Certification
Certified Medical Assistant
Timeline
Accounting/Customer Service Representative
Walmart
05.2020 - 12.2023
Customer Service Manager
Walmart
05.2017 - 05.2020
Cashier
Walmart
03.2016 - 05.2017
Customer Service Representative
Sally Mae
03.2008 - 01.2009
No Degree - Medical Billing And Coding
DeVry University
No Degree - Medical Assisting
Cybertex Institute of Technology