Casey Cassidy
Fort Worth,TX
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 2 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Recently schooling for insurance adjusting license and am always willing to learn new skills.
Overview
7
7
years of professional experience
Work History
Team Member
Tractor Supply Company
Fort Worth, TX
12.2023 - Current
- Received, processed, and stocked merchandise in accordance with store policies.
- Participated in team meetings to discuss strategies for improvement.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Participated in training sessions for new employees when needed.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
- Provided customer service support to ensure satisfaction.
- Answered phone calls regarding inquiries about products or services.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Developed positive customer relationships through friendly greeting and excellent service.
Relief Manager
RaceTrac
Fort Worth, TX
10.2021 - 07.2023
- Answered customer questions and provided store information.
- Supported management team to facilitate task completion and meet performance goals.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Trained new team members in cash register operation, stock procedures and customer services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Delivery Driver
Domino's Pizza
Fort Worth, TX
04.2021 - 08.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Processed payments by accepting cash, checks and credit card payments.
Delivery Driver
Amazon
Fort Worth, TX
10.2020 - 01.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Located and selected merchandise to verify against delivery sheet specifications.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
Sales Associate
Dollar General
Fort Worth, TX
03.2019 - 05.2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Acted as initial contact in addressing customer concerns.
Delivery Driver
Dominos Pizza
Fort Worth, TX
08.2018 - 01.2019
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Notified customers of delays, decreasing calls to support.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Processed payments by accepting cash, checks and credit card payments.
- Located and selected merchandise to verify against delivery sheet specifications.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Education
Texas All Lines Adjuster Pre-License - Insurance
Eberl Training
Dallas10.2023
Xactimate Pre-Certification - Insurance
Eberl Training
Dallas10.2023
High School Diploma -
Lake Country Christian High School
Fort Worth, TX05.2017
Skills
- Cargo Handling
- Excellent Sense of Direction
- Defensive Driver Training
- Defensive Driving
- Retail Logistics
- Local Delivery
- Customer Service
- Responsible Driver
- Exceptional Written and Verbal Communication Skills
- Courteous and Polite Demeanor
- Time Management Skills
- Dependable and Reliable
- Practice Management
- Relationship Building
- Creative Problem Solving
- Attention to Detail
- Money Management
- Client Engagement
- Data Entry
- Reliable and Punctual
- Staff Development
- Sales Techniques
- Documentation and Reporting
- Training and Development
- Complex Problem Solving
- Performance Tracking and Evaluation
- Staff Training
- Project Planning
- Teamwork and Collaboration
- Problem Resolution
Timeline
Team Member
Tractor Supply Company
12.2023 - Current
Relief Manager
RaceTrac
10.2021 - 07.2023
Delivery Driver
Domino's Pizza
04.2021 - 08.2021
Delivery Driver
Amazon
10.2020 - 01.2021
Sales Associate
Dollar General
03.2019 - 05.2019
Delivery Driver
Dominos Pizza
08.2018 - 01.2019
Texas All Lines Adjuster Pre-License - Insurance
Eberl Training
Xactimate Pre-Certification - Insurance
Eberl Training
High School Diploma -
Lake Country Christian High School
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