CASEY CAUDILLO
WARNER ROBINS,Georgia
Summary
Focused Parts Specialist well-versed in parts organization, purchasing and delivery management. Excellent problem-solving abilities. Offering years of progressive experience in field. Knowledgeable Parts Specialists proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Works efficiently to restock parts, resolve issues and handle paperwork. Flexible team player with strong problem-solving and interpersonal abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized and detailed stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic.
Overview
18
18
years of professional experience
1
1
Certification
Work History
OEM Parts Specialist
Freedom Roads/Camping World RV Sales
2019.02 - Current
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Organized parts storage and stocked inventory according to established guidelines.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Issued parts to technicians to complete customers' repairs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers in finding appropriate parts promptly.
Assistant Store Manager
Dollar General
2005.04 - 2019.02
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Rotated merchandise and displays to feature new products and promotions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reported issues to higher management with great detail.
- Created and maintained safe and secure work environments for employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions
- Processed payments for credit and debit cards and returned proper change for cash transactions
Education
No Degree - Certified Customer Specialist
05.2019
High School Diploma -
05.2004
- Honoree of Jr. ROTC, Commander of Honor Guard
- Extracurricular Activities: Jr, ROTC
Skills
- Process Update Procedures
- Invoice Processing
- Vendor Relations
- Critical Thinking
- Delivery Coordination
- Company Guidelines
- Report Generation
- Staff Training
- Verbal and Written Communication
- Parts Identification
- Pulling Parts Cataloging
- Parts Department Organization
- Ordering Parts
- Stock Number and Pricing Data
- Effective Customer Communication
- Inventory Auditing
- Inventory Management
Certification
- Certified Customer Specialist
Timeline
OEM Parts Specialist - Freedom Roads/Camping World RV Sales
2019.02 - Current
Assistant Store Manager - Dollar General
2005.04 - 2019.02
Middle GA Technical College - No Degree, Certified Customer Specialist
Northside High School - High School Diploma,
- Certified Customer Specialist
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