Casey Chandler
Saint Albans,WV
Summary
At my last job, I held many different positions. Communication and organization are critical to a successful job. I want to switch careers and get into Medical Billing and Coding. I want to work from home, gain extra experience, and learn from others. I work hard, communicate, and stay organized so the job gets done right the first time. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. I am dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tudor's Biscuit World
04.2022 - 10.2023
- Managed approximately 10-30 complaints, vendors, and employees through phone calls.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- I maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- I helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in the workplace.
- Collaborated with the management team to develop strategic business growth and improvement plans.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Developed a loyal and delighted customer base through proactively managing team customer service strategies.
- Necessary disciplinary actions Enforced company policies consistently while handling n, with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure the timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- I maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate Degree in Nursing - Medical Billing And Coding
Ultimate Medical Academy
Florida11.2024
High School Diploma -
Nitro High School
Nitro, WV05.2015
Skills
- Assistant manager experience
- Cash handling
- Inventory control
- POS
- Merchandising
- Management
- Store management
- Sales
- Microsoft Word
- Cooking
- Restaurant management
- Customer service
- Shift management
- Kitchen experience
- Food Preparation
- Food Safety
- Retail Sales
- Kitchen Management Experience
- Restaurant Experience
- Conflict management
- Retail sales
- Restaurant experience
- Documentation review
- Kitchen management
- Medical coding
- Cash register
- Medical Billing
- ICD-10
- Anatomy Knowledge
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Staff Training and Development
- Staff Management
- Workload Management
- Retail Operations
- Operations Management
- Retail Operations Management
- Compliance understanding
- Strategic Planning
- Staff Development
- Sales Growth
- Policy Enforcement
- Performance reviewing
- Sales Reporting
- Cost Control
- Financial Management
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
- Goal Setting
- Work Planning and Prioritization
- Customer Relationship Management
- Staff Training
- Managing Operations and Efficiency
- Good Judgment
- Team Development
- MS Office
- Training and Development
- Employee Coaching and Mentoring
- Negotiation and Conflict Resolution
- Budget Management
- Customer Relationship Management (CRM)
Accomplishments
- I used Microsoft Excel to develop inventory tracking spreadsheets.
- I collaborated with a team of 12 to develop and increase sales.
- It resolved product issues through consumer feedback.
- Supervised team of 10-12 staff members.
Certification
- Hippa Certified, 12/01/23, Present, I have had practice with real-life issues and how to handle them professionally. I am a great hard worker, and this job would be perfect.
- Driver's License, 02/01/23, 04/01/27
Age
26
Availability
Part time or full time
Children
3, 1
Awards
HIPPA Certification, 12/01/23
Dean's list
I have held excellent grades since starting college in June of 2023. I have two B's, and the rest are A's; I am very determined to keep achieving better grades and more awards.
Timeline
Assistant Manager
Tudor's Biscuit World
04.2022 - 10.2023
Associate Degree in Nursing - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Nitro High School
- Hippa Certified, 12/01/23, Present, I have had practice with real-life issues and how to handle them professionally. I am a great hard worker, and this job would be perfect.
- Driver's License, 02/01/23, 04/01/27
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