Summary
Overview
Work History
Education
Skills
Timeline
Generic
Casey Cheek

Casey Cheek

Carterville,MO

Summary

With 20+ years of experience in customer experience and project management, my skills include managing customer relationships, data research, complaint handling, reporting, brand representation, and team leadership. I excel at collaborating with senior management to align customer service goals with business strategy.

Overview

12
12
years of professional experience

Work History

Customer Care Representative

KOS Naturals
05.2021 - 01.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Worked with Cin7, ShipStation, Shopify, and Gorgias
  • Quality Assurance for food safety
  • Worked alongside fulfillment, marketing, and production
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.

Front of House Team Leader

Chick-fil-A
01.2012 - 09.2021
  • Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
  • Streamlined front of house operations for improved efficiency and productivity.
  • Trained team members on company policies and procedures to maintain a consistent guest experience.
  • Quality assurance

Online Sales Manager

Vintage Stock
Joplin, MO
09.2018 - 05.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Education

Certification - Hospitality/Culinary Arts

Flint Hills Technical College
Emporia, KS
05.2002

Diploma - General Studies

Hartford High School
Hartford, KS
05.2001

Skills

  • Customer Service
  • Database Research
  • Custom Order Management
  • Complaint Handling
  • Project Management
  • Documentation and Reporting
  • Call Center Experience
  • Customer Relations
  • Brand Representation
  • Social Media Management
  • Attention to Detail

Timeline

Customer Care Representative

KOS Naturals
05.2021 - 01.2024

Online Sales Manager

Vintage Stock
09.2018 - 05.2021

Front of House Team Leader

Chick-fil-A
01.2012 - 09.2021

Certification - Hospitality/Culinary Arts

Flint Hills Technical College

Diploma - General Studies

Hartford High School

Similar Profiles

CREATE PROFILE
Casey Cheek