Casey Cheek
Carterville,MO
Summary
With 20+ years of experience in customer experience and project management, my skills include managing customer relationships, data research, complaint handling, reporting, brand representation, and team leadership. I excel at collaborating with senior management to align customer service goals with business strategy.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
KOS Naturals
Anaheim, CA
05.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Worked with Cin7, ShipStation, Shopify, and Gorgias
- Quality Assurance for food safety
- Worked alongside fulfillment, marketing, and production
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
Front of House Team Leader
Chick-fil-A
Joplin, MO
01.2012 - 09.2021
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Streamlined front of house operations for improved efficiency and productivity.
- Trained team members on company policies and procedures to maintain a consistent guest experience.
- Quality assurance
Online Sales Manager
Vintage Stock
Joplin, MO
09.2018 - 05.2021
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Certification - Hospitality/Culinary Arts
Flint Hills Technical College
Emporia, KS05.2002
Diploma - General Studies
Hartford High School
Hartford, KS05.2001
Skills
- Customer Service
- Database Research
- Custom Order Management
- Complaint Handling
- Project Management
- Documentation and Reporting
- Call Center Experience
- Customer Relations
- Brand Representation
- Social Media Management
- Attention to Detail
Timeline
Customer Care Representative
KOS Naturals
05.2021 - 01.2024
Online Sales Manager
Vintage Stock
09.2018 - 05.2021
Front of House Team Leader
Chick-fil-A
01.2012 - 09.2021
Certification - Hospitality/Culinary Arts
Flint Hills Technical College
Diploma - General Studies
Hartford High School