Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Casey Chinn

BURNSVILLE

Summary

Come from a background of many different professions and have had the opportunity to grow from each experience, I am a detail oriented planner who loves people and helping brighten peoples days through whatever line of work I am in. I am hardworking and a quick learner, willing to ask questions when I don't know the answer and highly motivated to drive success for a company and for my future family.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Landscape Technician and Tree Removal Maintenance

Ubetcha Tree Service
09.2023 - Current
  • Managed inventory of tools, equipment, and supplies effectively to ensure availability and minimize downtime on job sites.
  • Performed regular maintenance tasks, such as mowing, edging, trimming, and pruning to enhance property aesthetics.
  • Coordinated effectively with fellow technicians on projects from conception through completion for seamless workflow execution.
  • Increased customer retention by addressing concerns promptly, providing exceptional service, and fostering positive relationships.
  • Developed knowledge of native plant species for appropriate selection according to regional climate conditions and client preferences.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed debris and waste from outdoor areas.

Mobile Maintenance Technician

Mobile Maintenance Inc
02.2024 - 04.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Installed and maintained plumbing and HVAC systems.

Triage Specialist

Repowered
10.2023 - 02.2024
  • Maintained strong attention to detail while performing fast-paced manual sorting tasks, ensuring maximum efficiency without sacrificing accuracy.
  • Facilitated open communication among team members, fostering a collaborative atmosphere that boosted productivity levels.
  • Participated in regular safety meetings to stay up-to-date on industry best practices and maintain compliance with OSHA regulations.
  • Sorted materials to separate high-grade materials such as copper and brass.
  • Contributed to environmental sustainability efforts, ensuring proper disposal of non-recyclable waste materials.

Multi-Unit General Manager

Fresh Dining Concepts
03.2023 - 10.2023
  • Ensured consistent implementation of company policies and procedures through regular communication with all unit managers.
  • Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
  • Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
  • Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
  • Implemented safety protocols to ensure a secure workplace environment for employees and customers alike.
  • Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
  • Improved brand reputation by addressing customer concerns promptly, resulting in an increased number of positive reviews online.
  • Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
  • Reduced expenses and increased profits by optimizing resource allocation across multiple units.

Customer Service Representative

TXU Energy
11.2022 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Assistant General Manager

Green Mill Restaurant & Bar
05.2022 - 10.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Assisted in the Banquet side of the business delivering top notch service at weddings, fundraisers and banquets, held in our events center

HVAC Technician

Minncor
08.2019 - 03.2020
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.

GED Tutor

Minncor
08.2016 - 08.2019
  • Provided support for students with diverse backgrounds, adapting teaching methods to meet individual needs.
  • Maintained open lines of communication with students outside tutoring sessions, providing additional support as needed.
  • Served as a mentor and resource for students beyond academics, offering guidance on career and educational opportunities after obtaining their GEDs.
  • Assisted adult learners in overcoming educational barriers, resulting in higher levels of success on GED exams.
  • Built strong relationships with students, fostering trust and open communication to create an effective learning environment.
  • Collaborated with fellow tutors to share best practices and develop more effective teaching strategies.
  • Enhanced student retention of material with engaging and interactive lesson plans.
  • Motivated students with accurate feedback and positive reinforcement.

Education

High School Diploma -

Concordia Academy Bloomington
Bloomington, MN
05.2009

Skills

  • Lawn Care
  • Planting techniques
  • Seasonal Cleanup
  • Irrigation Systems
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem solving ability
  • Preventive Maintenance
  • Leadership and team building
  • Team Player

Certification

  • HVAC Universal Certification License - 2019

Timeline

Mobile Maintenance Technician

Mobile Maintenance Inc
02.2024 - 04.2024

Triage Specialist

Repowered
10.2023 - 02.2024

Landscape Technician and Tree Removal Maintenance

Ubetcha Tree Service
09.2023 - Current

Multi-Unit General Manager

Fresh Dining Concepts
03.2023 - 10.2023

Customer Service Representative

TXU Energy
11.2022 - 03.2023

Assistant General Manager

Green Mill Restaurant & Bar
05.2022 - 10.2022

HVAC Technician

Minncor
08.2019 - 03.2020

GED Tutor

Minncor
08.2016 - 08.2019

High School Diploma -

Concordia Academy Bloomington

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