Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Casey Chlebina

Millersburg,MI

Summary

Talented center manager proficient in the field operational requirements and adept at building and leading high-performance teams. Highly-qualified and experienced with several years of progressive experience. Top-notch strengths in planning work and solving both routine and complex business problems.

Overview

10
10
years of professional experience

Work History

Banking Branch Center Manager

Horizon Bank
Gaylord, MI
08.2022 - Current
  • Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
  • Developed strategies to increase sales revenue within the center.
  • Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
  • Evaluated job performances of team members regularly through feedback sessions.
  • Motivated and led team members to work together to achieve targets.
  • Oversaw daily operations, ensuring smooth and efficient center functioning.

Banking Center Manager

Huntington Bank
Rogers City, MI
12.2021 - 07.2022
  • Identified areas of improvement in bank operations and developed action plans to address them.
  • Assisted customers with their inquiries regarding banking products or services via phone or email communication.
  • Created financial reports for senior management regarding sales results, budgeting issues, staffing needs.
  • Supervised staff members, provided training and mentorship, and conducted performance reviews.
  • Conducted regular meetings with branch personnel to discuss goals, objectives, policies, procedures, and customer service standards.

Assistant Manager

Chemical Bank
Gaylord, MI
12.2014 - 12.2021
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Established processes for monitoring customer satisfaction levels.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.

Personal Banker

Northwestern Bank
Gaylord, MI
01/16/06 - 12/14/14
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Recognized opportunities for cross-selling additional banking products or services.

Education

High School Diploma -

Onaway High School
Onaway, MI
05-1999

Skills

  • Operations Oversight
  • Financial Reporting
  • Staff Leadership
  • Sales proficiency
  • Business Development
  • Compliance Monitoring

Affiliations

  • Volunteer in the community
  • Attends All Business After Hours and Other Chamber Events

Timeline

Banking Branch Center Manager

Horizon Bank
08.2022 - Current

Banking Center Manager

Huntington Bank
12.2021 - 07.2022

Assistant Manager

Chemical Bank
12.2014 - 12.2021

Personal Banker

Northwestern Bank
01/16/06 - 12/14/14

High School Diploma -

Onaway High School

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Casey Chlebina