Casey Chosa
Tower
Summary
Dynamic professional with a proven track record at Fortune Bay Resort Casino, excelling in roles requiring exceptional customer service skills. Demonstrates a blend of reliability and a team player mentality, ensuring high standards of workplace safety and customer satisfaction.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Line Operator
Heliene U.S.A
12.2023 - Current
- Completed necessary paperwork to ensure accurate production records.
- Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
- Documented all production-related activities and records, ensuring accurate data for reporting and analysis purposes.
- Ensured compliance with OSHA regulations to maintain a safe working environment.
Environmental Services Lead Supervisor
Fortune Bay Resort Casino
01.2020 - 12.2023
- Oversaw the cleaning operations within the casino, ensuring high standards of cleanliness and hygiene.
- Managed and executed comprehensive cleaning protocols for the casino and casino restrooms, maintaining a pristine environment for guests.
- Monitored and identified suspicious activities to ensure a safe and secure environment.
Promotions Team Member
Fortune Bay Resort Casino
01.2019 - 07.2019
- Demonstrated exceptional communication skills while working with customers.
- Collaborated with marketing department for the successful implementation of promotional campaigns.
- Managed casino drawings, facilitating participant engagement and satisfaction.
- Distributed payouts for promotional drawings efficiently.
- Maintained accurate records and managed data entry using Microsoft Word and Excel.
Education
No Degree -
Mesabi Range Community & Tech College
Virginia, MNGED -
Virginia High School
Virginia, MN01-2009
Skills
- Excellent Customer Service skills
- Customer communication
- Computer skills
- Team player mentality
- Reliability and punctuality
- Strong enthusiasm
Timeline
Line Operator
Heliene U.S.A
12.2023 - Current
Environmental Services Lead Supervisor
Fortune Bay Resort Casino
01.2020 - 12.2023
Promotions Team Member
Fortune Bay Resort Casino
01.2019 - 07.2019
No Degree -
Mesabi Range Community & Tech College
GED -
Virginia High School
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