Casey Clark
Summary
Certified Project Management Professional with 7+ years of experience at McKinsey & Company, leading global cross-functional teams to deliver high-impact client solutions. Proven expertise in managing complex projects, driving service design innovations, and implementing operational strategies that enhance stakeholder engagement and team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
GLOBAL PARTNER & CLIENT ENGAGEMENT SERVICES SPECIALIST
McKinsey & Co
02.2023 - 10.2024
- Managed multiple high-impact projects, focused on enhancing client engagement using data-driven strategies and insights.
- Exceeded client expectations and delivered measurable outcomes that significantly boosted operational efficiency.
- Cultivated strong relationships with global stakeholders, facilitated seamless communication and alignment across diverse teams and cultures.
- Directed multiple cross-functional technical teams to streamline workflows, enhancing Partner experience and reducing redundant processes by 20%.
- Designed and implemented innovative service delivery models using Agile principles, increasing team efficiency and improving client satisfaction scores.
ENGAGEMENT SERVICES SENIOR TEAM LEADER
McKinsey & Co
07.2022 - 02.2023
- Managed a geographically dispersed team across three continents, ensuring quality delivery, timely execution of tasks, and expansion of services within a newly established function.
- Developed forward-thinking strategies, positioning the function as a leader in engagement services and client development.
- Anticipated Partner needs, proactively adapting service models and delivery to meet evolving client demands.
- Established KPIs and SLAs that held associates accountable for individual performance as well as maintaining functional growth metrics.
ASSISTANT SERVICES TEAM LEADER
McKinsey & Co
10.2019 - 07.2022
- Provided leadership to a team of 20+ Executive Assistants, driving performance through coaching, feedback, and ongoing professional development aligned to functional milestones.
- Designed and implemented a North American Relief Program to deploy additional EA resources and staffing across North American Firm offices. Liaised with Regional Managers and Directors to manage assignments across the North American regional offices.
- Facilitated recruiting efforts, including Executive Assistant and Team Leader interviewing, phone screens, and technical assessments.
- Managed and facilitated ongoing Executive Assistant and Team Leader on-boarding/training, including creating new training content for a diversified workforce.
EXECUTIVE ASSISTANT
McKinsey & Co
10.2017 - 10.2019
- Coordinated high-level meetings and travel for Firm Partners, enhancing team efficiency and fostering strong client relationships.
- Managed complex schedules and confidential documents, ensuring flawless organization and maintained utmost discretion.
- Deployed new digital platforms for document and workflow management, increasing data accessibility and improving cross-team collaboration.
- Facilitated smooth communication between executives, stakeholders, and clients, contributing to successful project outcomes and partnerships.
LESSORS' RELATIONS & ASSISTANT MANAGER
Innisbrook Golf and Spa Resort
02.2016 - 10.2017
- Fostered strong partnerships with lessors, implementing effective communication strategies that enhanced property management efficiency and guest experiences.
- Meticulously oversaw day-to-day operations, ensuring compliance with regulations and maintaining high standards of service across Guest Service Agents, Front Desk Agents, Bellman, and Tram Drivers.
- Fostered a cohesive work environment, aligning diverse teams to deliver exceptional service and maintain high standards across all guest touchpoints.
GUEST SERVICES SUPERVISOR
Innisbrook Golf and Spa Resort
07.2015 - 02.2016
- Led process improvement initiatives in guest services, including redesigning the check-in process—cutting guest wait times by 30% and improving satisfaction ratings.
- Resolved complex issues, ensuring guest satisfaction. Mentored guest services staff, promoting growth.
- Optimized staff scheduling, improving operational efficiency. Trained new hires, boosting team performance.
Education
Bachelor of Science - Business Management
Florida State University
Tallahassee, FL12.2012
Skills
- Project Planning & Execution
- Agile & Scrum Methodologies
- Stakeholder Management
- Cross-Functional Collaboration
- Team Leadership
- KPIs & Metrics Tracking
- Operational Strategy
- Change Management
- Process Improvement
- Workflow Optimization
- Resource Allocation
Certification
- Project Management Professional (PMP)
Timeline
GLOBAL PARTNER & CLIENT ENGAGEMENT SERVICES SPECIALIST
McKinsey & Co
02.2023 - 10.2024
ENGAGEMENT SERVICES SENIOR TEAM LEADER
McKinsey & Co
07.2022 - 02.2023
ASSISTANT SERVICES TEAM LEADER
McKinsey & Co
10.2019 - 07.2022
EXECUTIVE ASSISTANT
McKinsey & Co
10.2017 - 10.2019
LESSORS' RELATIONS & ASSISTANT MANAGER
Innisbrook Golf and Spa Resort
02.2016 - 10.2017
GUEST SERVICES SUPERVISOR
Innisbrook Golf and Spa Resort
07.2015 - 02.2016
Bachelor of Science - Business Management
Florida State University
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