Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Casey Cleveland

Belvidere

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.


Overview

11
11
years of professional experience

Work History

Office Manager

Al Piemonte Chevrolet, Inc.
04.2019 - 12.2024
  • 6+ years of proven experience in automotive accounting management.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts to GL, payable/receivable transactions regularly to ensure balanced schedules.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversee daily accounting operations, ensuring compliance with company policies and procedures, with a focus on billing, L&T and schedule reconciliation.
  • Manage, train and supervise accounting staff.
  • Keep Management informed of crucial accounting department procedural and staff issues/concerns.
  • Review financial statements and ledgers, and work with the accounting staff to ensure accurate accounting records.
  • Monitor and reconcile bank accounts.
  • Communicate effectively with team members to foster strong working relationships.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Experience with DealerTrack, Reynolds Ignite, Vitu, CVR.
  • Processed weekly payroll for store/Monthly Bonuses
  • Paid Weekly/Monthly/Quarterly Taxes
  • Prepared end of month documentation for Controller
  • Excellent communication skills, both verbal and written.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.


Customer Service Representative

Copart, Inc.
02.2018 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Made volume (100+) calls to Insurance companies, automotive shops, owners of vehicles to schedule pick up of totaled vehicles.
  • Knowledge of CVR to create salvage and junk titles.
  • Work the front counter to take payments release vehicles to transport companies.
  • Cut company checks to appropriate individuals/companies.

Precertification Specialist

SwedishAmerican Hospital
02.2017 - 02.2018
  • Mitigated potential delays in service delivery through proactive identification of potential roadblocks within the precertification process.
  • Expedited treatment commencement by promptly acquiring authorizations for medically necessary services within required timeframes.
  • Enhanced interdepartmental collaboration through effective communication with case managers, physicians, and billing departments.
  • Elevated patient satisfaction by offering compassionate guidance and support during the often-stressful precertification process.
  • Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
  • Developed comprehensive knowledge of various insurance plans, policies, and coverage limitations to provide accurate guidance to patients and providers.
  • Conducted thorough follow-ups with insurance companies, ensuring timely receipt of authorization numbers for approved services.
  • Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.

Automotive Biller

St. Charles Chrysler Dodge Jeep
03.2014 - 02.2017
  • Contributed to positive workplace culture through effective teamwork and open communication with colleagues.
  • Account 200+ new/used car deals a month,
  • Package deals, send paper contracts to the bank,
  • Watch for funding issues.
  • Issue trade payoff checks to the appropriate banks.
  • Report all new vehicle sales to Chrysler.
  • Apply for all Chrysler incentives.
  • Post daily wire transfers.
  • Calculate salesman commissions and prepare spreadsheet weekly for salesmen payroll.
  • Put in/take out vehicles in the Courtesy Transportation Program.
  • Post dealer trades, wholesales, and courtesy deliveries.
  • Back up license/title with CVR program
  • Pull invoices from Chrysler and stock in and purchase new vehicles.
  • Process daily bank deposits and daily inventory payoffs.

Education

No Degree - Accounting

Elgin Community College
Elgin, IL

High School Diploma -

Saint Charles East High School
Saint Charles, Illinois

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Billing
  • Payroll processing
  • Bookkeeping
  • Account reconciliation
  • Relationship building
  • Staff management

Timeline

Office Manager

Al Piemonte Chevrolet, Inc.
04.2019 - 12.2024

Customer Service Representative

Copart, Inc.
02.2018 - 03.2019

Precertification Specialist

SwedishAmerican Hospital
02.2017 - 02.2018

Automotive Biller

St. Charles Chrysler Dodge Jeep
03.2014 - 02.2017

No Degree - Accounting

Elgin Community College

High School Diploma -

Saint Charles East High School

Similar Profiles

CREATE PROFILE
Casey Cleveland